About North Shore Community College:

North Shore Community College is a diverse, caring, inclusive community that inspires our students to become engaged citizens and to achieve their personal, academic, and career goals through accessible, affordable, rigorous educational opportunities that are aligned with our region's workforce needs and will prepare them for life in a changing world. NSCC is one of 15 Massachusetts community colleges, which serves the 26 cities and towns north of Boston. Since its founding in 1965, NSCC has grown from a single leased building to an urban campus in downtown Lynn and a suburban campus in Danvers, and from five to 80 academic programs of study. Nearly 50,000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE).

Job Description:

PT Computer Lab Technical Assistant

Multiple positions available

Campus Location: Lynn & Danvers

Non-benefited position

GENERAL STATEMENT OF DUTIES:

Provide phone and in person support to the NSCC community relating to passwords resets, web portal access and basic technology issues. Responsible for carrying out the day to day operations of the academic computer labs & classrooms. Assisting with the scheduling and running of software installations, imaging and troubleshooting problems in the NSCC academic labs and classrooms. Help other Information Systems staff members with technology related work when needed.

DUTIES AND RESPONSIBILITIES:

• Maintain a friendly and courteous manner when working with all members of the NSCC community.
• Provide phone and in-person support to the NSCC community with respect to Computer Lab procedures, passwords resets, access to My-Northshore Portal and other general technology related issues.
• Diagnose and troubleshoot a variety of common computer and audiovisual/media technology issues in order to provide support and troubleshooting of smart classrooms and videoconference classrooms
• Conduct software installations, as well as Windows and software updates in computerized classrooms.
• Support other members of IS with all manner of technology related tasks including inventory control, documentation creation and computer replacement.
• Maintain the cleanliness of labs to ensure safety and proper working conditions for the lab users.
• Perform other related duties as required.

Requirements:

• Experience with phone-based customer service.
• Experience in Computer Lab environments or in other Audio Visual or technology-related fields
• Proven customer service and interpersonal skills preferably in an academic environment.
• Understanding of computer hardware and software such as MS Office.
• Firm knowledge of email concepts and capabilities.
• Ability to read, interpret and create documents such as policies and manuals.
• Demonstrated excellent communication skills.
• Ability to lift & carry thirty or more pounds.
• Ability to interact with customers in a professional manner.
• Successful experience in interacting with culturally diverse populations.
• Candidates will be required to pass a CORI/SORI and/or a National background check as a condition of employment.

Additional Information:

SALARY: $19.00 per hour. This is a Non-benefited position.

STARTING DATE: ASAP

North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in it programs and activities as required by Title IX or the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Action of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquires or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, Nick Royal, the Massachusetts Commission Against Discrimination or the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. North Shore Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act, which can be found on the disclosure page of the College's website by clicking here.

Application Instructions:

Submit cover letter and resume. Applicants selected for an interview will need to provide the name, address, email and telephone number of at least three current professional references before the interview takes place.