Description

North Risk Partners is a fast-growing firm dedicated to serving the insurance and risk management needs of businesses and individuals. Our team consists of over 425 employees working in over 30 locations across five states, including Minnesota, Iowa, North Dakota, South Dakota, and Nebraska. North Risk's team is values-driven with a common mission of service - to our clients, to each other, and to our community.

At North Risk Partners, our #oneTEAM lives out #oneMISSION: to provide extraordinary #service to our clients, to each other, and to our communities. Our team environments are designed to provide #oneTEAM members opportunity to focus on collaborative relationships (clients and team), variety from day-to-day and constant learning, and the tools and resources to learn and grow at work and in life.

This position works under the support and direction of the Account Management team and Risk Advisors, processing day-to-day service requests associated with individual benefits accounts.

PRIMARY RESPONSIBILITES: 

• Assist Account Management team by delivering quick and accurate responses to service requests in a caring and friendly manner
• Receive, process, and manage incoming requests by delegated Account Managers 
• Accept, process, and communicate standard tasks as assigned by Account Managers
• Prepare small group comparisons for Account Managers
• Attend and actively participate in agency service training meetings
• Develop positive relationships with partner insurance carriers
• Update agency management system and other software as needed for Account Managers
• Follow all federal and state regulations, and best practices for avoiding errors and omissions 

SECONDARY RESPONSIBILITIES:

• Perform miscellaneous projects and complete various tasks as requested by management

Requirements

Education, Experience, and Certifications: 

• High school degree or equivalent is required
• Bachelor's degree preferred, but not required
• Previous work experience in insurance or another service industry is helpful, but not required
• Ability to maintain health and life insurance license 

BEHAVIOR EXPECTATIONS:

• A role model for North Risk Partners’ core values, mission, and desired culture
• Demonstrate enthusiasm and a positive attitude
• A self-starter who takes initiative to identify problems and lead by example
• Effective oral and written communication skills to effectively represent North Risk Partners as an employer of choice
• Ability to build strong, constructive relationships with a diverse range of clients, and organizational partners to discover common goals for a positive experience
• Strong attention to detail with excellent organizational skills
• Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders
• A team player who collaborates and works well with his/her coworkers
• A professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners