Bilingual - Office Associate

Littler Prevention Center

Salary Range:

• $17.36/hr. - $20.85/hr.

North Range Behavioral Health believes no one should fight behavioral health challenges alone. Our experienced, well-trained team offers comprehensive services to help treat the “whole” person. No other behavioral health organization offers more programs and solutions for children, adults, and families. We collaborate closely with other community resources so our customers can experience seamless and compassionate care.

North Range Behavioral Health provides compassionate, comprehensive mental health and substance use disorder services to children youth, adults, and families across a wide spectrum of needs. We serve people with insurance, Health First Colorado (Medicaid), Medicare, CHP , those without insurance, and those who prefer to pay out-of-pocket. Our prevention and education programs help support thriving, healthy families, and communities. We integrate clinical expertise, research, and the values and culture of our customers in our treatment and care. Our trauma-informed approaches are based on customer strengths and goals and on proven evidence-based strategies.

North Range Behavioral Health provides a culture of continuous learning and development. We know that change is inevitable, creativity is vital, and success comes from adjusting sails together, with a hopeful and resilient heart.

Vision

Where Hope Begins and Change Is Possible

Mission

North Range Behavioral Health provides compassionate, comprehensive care

for people who face mental health and addiction challenges.

Values

Customer First: We help our customers achieve recovery, every day.

Compassion: We treat everyone with kindness, empathy, and dignity.

Collaboration: We build strong relationships, internally and externally, to ensure effective care for our customers.

Office Associate:

The North Range Behavioral Health Office Support staff members are located at all North Range Behavioral Health sites and are typically the first line of contact for consumers. The focus is on providing first-rate customer service to consumers and other stakeholders who enter our system.

The Office Associate performs under limited supervision, complex administrative support tasks with discretionary authority; independently makes decisions that substantially impact operations within and outside the designated program; administratively supervises comprehensive office operations.

Duties Performed:

• Embrace the North Range Behavioral Health Mission Statement - Provide compassionate, comprehensive care for people who face mental health and addiction challenges.
• Screen, direct, and respond to incoming calls and inquiries; interpret departmental practices and/or company policies and procedures; assist with interpretation of policy and procedures; provide interpretations requiring extensive knowledge of state, and federal rules and regulations.
• Research, compile, develop, analyze, and integrate statistical data and prepare related reports and correspondence; perform difficult research for special projects as assigned by supervisor.
• Coordinate information between individuals, departments, and/or outside agencies as directed; assist with problem resolution as required.
• Demonstrate fiscal responsibility by supporting agency collection policies and procedures; assure client understanding of service changes and fee changes. May work proactively with payor sources to ensure payment of services and/or request authorization before the provision of services.
• Assist in recommending or revising existing office policies, systems, methods, and procedures; create/revise related documentation.
• Receive hard copy and/or electronic documents; maintain records and/or inventory systems; perform routine record keeping, compile, research, number, process, and purge information and/or documents according to established rules and procedures.
• Assist with scheduling meetings and coordinating room arrangements for special functions (i.e., meetings, training, presentations, etc.).
• Perform typing or word processing to complete assignments such as agendas, minutes, and instructional materials; edit documents for accuracy and make necessary corrections; complete accurate and timely data entry.
• Assists in maintaining medical records operations by following policies and procedures; and reporting needed changes.
• Assists in ensuring medical record availability by routing records following agency procedures.
• Document discrepancies by collecting information and notifying others.
• Assists in maintaining mechanisms.
• Assists in providing medical record information by answering questions and requests of clients, staff, medical practices, law firms, insurance companies, government agencies, etc.
• Maintains patient confidence and protects agency operations by keeping information confidential and following release-of-information protocols.
• Assists in maintaining the stability and reputation of the agency by complying with legal requirements.
• Assists in maintaining and utilizing a variety of health record indexes by complying with legal requirements.
• Assists in maintaining and utilizing a variety of health record indexes and storage retrieval systems.

Education/Credentials:

• Associate degree or equivalent combination of education and experience
• Bilingual English/Spanish required.

Experience:

• 2 years experience in an administrative support position
• Related experience in a medical field is preferred.

Additional Eligibility Requirements

• Annual Flu Vaccination
• Annual TB Testing

Perks and Benefits

North Range Behavioral Health is among the largest employers in Weld County. Our team members are supported and encouraged, and we strongly believe in the importance of flexibility and work-life harmony. Our employees are provided with a culture of continuous learning and development, and thoughtful supervision in professional development. We thrive on hearing from our employees and fostering a transparent culture that builds trust and loyalty.

North Range Offers an exciting range of benefits based on working 20/hours. or more per week.

Generous PTO and Leave Times:

• Paid Time Off
• 11 Observed Holidays
• Flexibility and Work-Life Harmony

Health, Medical, and Wellness Benefits:

• Medical Insurance
• Dental & Vision Insurance
• Short Term Disability (STD)
• Life Insurance and Long-Term Disability (LTD)
• Flexible Spending Accounts
• Health Savings Accounts
• Health Reimbursement Accounts
• Employee Assistance Programs

Financial Benefits:

• 403 (b) Retirement Plan with Employer Contribution
• Travel Reimbursement
• Loan Forgiveness Programs*
• Employee Referral Bonus Program (paid out in PTO or Money)

Professional Development:

• Professional Development Tuition Assistance Program*
• Individual Training Reimbursement*
• Agency Wide Training
• Internship, Practicum, Licensure, and Certification Supervision16.1
• Authenticity and Transparent Leadership

Get Involved:

• WRIC Committee (Wellness, Retention, Incentive)
• Culture Cabinet
• Employee Recognition Program

• May not be eligible for all positions

Salary placements will vary and may be above the starting wage based on factors including but not limited to location, experience, education, and licensure. Salary placements will generally occur between the starting wage and the midpoint of the salary range.

Employees may be eligible for additional pay based on program, evening, night, weekend, or holiday work. Bilingual pay may be available upon successful passing of language validation testing.

North Range Behavioral Health is an Equal Opportunity Employer. We value a diverse, inclusive workforce to enhance our culture and values of compassion, collaboration, and customer first. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state, or local laws. Accommodation is available for applicants with disabilities.