12 Customer Support Engineer Jobs in Chantilly, VA
North Point Technology is Hiring a Customer Support Engineer Near Chantilly, VA
***This job requires active TS/SCI clearance. Please apply only if you have an active TS/SCI clearance. ***
North Point Technology is looking for a Customer Support Engineer to support a critical mission out of Chantilly, VA. This position offers a flexible 12-hour, rotating shift schedule at the Chantilly, VA location.
Primary Responsibilities:
- Respond to system anomalies and independently make configuration updates to ensure 99.999% system availability requirements.
- Analyze Linux log data to effectively administer and maintain Oracle Identity and Access Management stack.
- Monitor system performance and take corrective actions as required
- Investigate and resolve user application access issues.
- Resolve name change issues by updating system directory/LDAP (OUD) with appropriate attribute changes from customer database.
- Document incidents, workaround, root cause analysis, and corrective actions
- Perform system checkouts and testing of system upgrades and patches in the operational environments
- Coordinate with enterprise partners on system outages and make decisions on system failover to different availability zones or data centers.
- Independently represent the program in supporting consumer or mission partner maintenance activities
- Coordinate communications with End Users, Tier 1, Tier 3, Management, mission partners, and Government Leadership
- Review and report meaningful metrics
- Produce written guides and operational procedures on how to utilize specific software tools to include custom Linux scripts and tailored COTS products.
Core Qualifications:
- BS and 4-8 years of prior relevant experience or additional years of relevant experience may be considered in lieu of degree
- Top Secret security clearance
- Experience with the operations of IT help desk (all tiers)
- Strong Linux/UNIX command line experience
- Strong communication skills, both verbal and written. Comfortable discussing technical information with users and other support personnel
- Ability to quickly learn new software and IT concepts
- Strong problem solving and decision making skills
- Ability to work autonomously as well as an integral member of a team
- Ability and willingness to work the schedule, overnight Panama shift schedule (6p - 6a) to include weekends.
- Clearance Requirements
- Active Top Secret clearance upon hire and ability and eligibility to obtain Top Secret SCI.
Job Summary
Full Time
Ambulatory Healthcare Services
$72k-91k (estimate)
04/05/2023
07/11/2024
northpointusa.com
JOHNSON CITY, NY
25 - 50
2002
DANIEL SANBURSKY
<$5M
Ambulatory Healthcare Services
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About North Point Technology
North Point Technology, LLC, was founded in 2002 by Lisa W. Lee and Robert P. Lee, with a basic mission to provide the highest-quality service possible in systems integration, automation engineering and industrial controls. The firm also offers proprietary software products, which allow our clients to optimize their industrial automation processes and implement the latest in systems engineering solutions at a fraction of the cost and time. The firm is one of only a few systems integrators in the Northeastern U.S. which holds a Premier level of Certification in Ignition software by Inductive Au...tomation. We employ a staff of highly specialized engineers with expertise in a wide variety of industries and applications. Our business administration and operations staff have executive level experience with Fortune 500 corporations in high tech manufacturing and engineering. We value and promote hard work, ingenuity, creativity, strong client partnerships, and good business ethics. North Point Technology is a business member of the Control Systems Integrators Association (CSIA) internationally, The Alliance for Manufacturing & Technology of the Southern Tier( AM&T), as well as The Greater Binghamton and Greater Syracuse Chambers of Commerce. We offer competitive compensation and benefits, a flexible and varied work environment, with challenging opportunities in the field of industrial automation and control systems engineering. We are growing with new office locations to support a diverse client base. The firm has offices in the states of New York and Virginia. We serve clients across the United States and around the world, including Canada, Europe, the United Kingdom, Australia, China, Central and South America, and the Caribbean. *North Point Technology, LLC is categorized as a Women Owned Business Enterprise(WBE) and a Small Business Enterprise. The company holds WBE Certification with the City of Albany, New York.
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The job skills required for Customer Support Engineer include Problem Solving, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Engineer positions, which can be used as a reference in future career path planning. As a Customer Support Engineer, it can be promoted into senior positions as a Technical Customer Support Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Engineer. You can explore the career advancement for a Customer Support Engineer below and select your interested title to get hiring information.
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