Description

POSITION SUMMARY

Perform day-to-day functions of the clinic’s dental front office including, appointment scheduling, patient registration, point-of-service payment collection, and other patient inquiry and problem resolution. Provide courteous and professional service to patients and assist other clinic staff as required. Create a welcoming environment for patients by exemplifying a patient-centered service demeanor.

PRIMARY ACCOUNTABILITIES

• Greets and checks in all patients
• Schedules patient appointments
• Collects payment for services
• Answers phone calls
• Registers patients in dental EDR
• Verifies patient data/insurance information in EDR and updates when needed
• Coordinates with dental assistants / dental manager regarding daily scheduling concerns.
• Monitors patient wait times and notifies patients of delays
• Acts as a liaison between patients and dental staff to assure patient continuity of care
• Assists patients with questions and helps direct them to the proper clinic resource
• Adhere to all NOHN policies and procedures
• Other duties as assigned

Operational Excellence

• Provides a positive patient-centered experience for every patient
• Considers safety of patients and works to help provide a safe environment
• Maintains a current up-to-date knowledge of new policies and procedures
• Works to create an efficient, highly productive environment utilizing LEAN methodology

Relationship Management

• Works collaboratively with all staff, providers, and leadership
• Engages others as part of a team-oriented philosophy

Qualifications

Education

• High School Graduate or GED Equivalent required.

Experience and Key Skills

• Previous experience in customer service / dental service, a plus.

• Previous experience with Epic EMR is a plus

• DA licensure preferred to allow for cross-training or willingness to obtain a Registered Dental Assistant License.

• Possess a professional, cheerful attitude and create a positive first impression

• Ability to communicate well with others through written and verbal interpersonal communication

• Ability to perform routine assignments independently

• Possess basic computer skill and knowledge

• Demonstrate attention to detail and organizational skill

• Ability to multi-task

• Uphold the mission, values, and principles of the organization

• Create and maintain a positive, team-based culture

Physical/Environmental

• Must be able to walk intermittently for 8 hours.

• Sitting, standing, bending, occasional lifting.

• Use hands and fingers to continually manipulate a keyboard.

• Must be able to verbally communicate and hear.

• Viewing the computer for 8 hours.