Clinic
MEDICAL CLINIC EXP
Full Time - Day

Posting Description

Job Description

**Customer Service**:* Greets patients in a positive, helpful, and courteous manner* Answers and directs calls to appropriate personnel; takes messages as needed* Directs visitors and physician office patients to correct locations* Assists patients with questions about Patient Portal* Ensures waiting area and front desk are organized and presentable* Obtain demographic and insurance information in a timely and professional manner**Admission**:* Verifies/updates personal information, demographic information, assists with appointment information upon request.* Reviews/explains paperwork such as privacy acknowledgement, general consent form, financial responsibility, charity application, Important message from Medicare, Medicare Questionnaire etc.* Obtains and scans insurance card(s) into applicable database* Verifies insurance eligibility/benefits information and updates in Registration systems.* Collects and witnesses required signatures on patient paperwork* Receives/posts payments on accounts (i.e. co-payment, past due balances) and provides receipts for payments* Prints and applies armbands to patients (if applicable)* Escorts patients or arranges for transport to assigned room or service area**Discharge**:* Assists patient with scheduling/rescheduling appointments and procedures as needed/requested* Provides financial counseling and/or assistance with completion of Charity Application; Medicaid Screening form, etc.* Collects/posts payment on account (if necessary) and provides receipt for payments**Reporting/Recordkeeping**:* Accesses/reviews work lists in multiple systems daily to view necessary tasks (i.e. resolves billing edits, corrects addresses, corrects insurance information, adheres to departmental clean claim goal)* Processes, maintains, updates and scans patient records in a timely, accurate, and confidential manner* Reconciles daily activities (i.e. patient orders, payments, charges on correct account, resolve incomplete discharge information)* Prepares and documents deposits**Bill Edit Review:*** Reviews/researches/corrects/reports all rejected interface data at request of clinical and IT interface departments (i.e. certification/notification data, no charge/incorrect charge/charge on wrong account; missing insurance info, etc) * Resolve all billing edits**Supplies:*** Properly maintains up-to-date office supplies and stock**Regulation**:* Adheres to NMHS/NMMC Policies/Procedures/Guidelines* Complies with appropriate Local/State/Federal policies/procedures/guidelines/regulations/laws/statutes**Requirements:** * High School Diploma or equivalent; preferred Associates Degree in Business or related field* Minimum of 2 years’ of clerical and collection experience in a healthcare environment; preferred* Strong organizational, customer service and communication (written and verbal) skills; required* Strong mathematical skills and problem solving abilities; required* Working knowledge of personal computer (PC) and various software applications/programs (i.e. Microsoft Word, Microsoft Outlook); required* Strong interpersonal skills; required* Must have knowledge and skills to provide service to customer population to include infants, pediatrics, adolescents, adults and geriatrics; required

Requirements:

Licenses

You must have the following licenses to apply:

Education

You must have the following education to apply:
High School Diploma or GED