2 Information Technology, Tier I Central Support: Help Desk Jobs in Kansas, MO

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Information Technology, Tier I Central Support: Help Desk

North Kansas City Schools

Kansas, MO | Full Time

$74k-92k (estimate)

1 Week Ago

Information Technology Help Desk - Level 1

OSTechnical

Kansas, MO | Full Time

$61k-75k (estimate)

6 Days Ago

Information Technology, Tier I Central Support: Help Desk

$74k-92k (estimate)

Full Time | Hospital 1 Week Ago

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North Kansas City Schools is Hiring an Information Technology, Tier I Central Support: Help Desk Near Kansas, MO

TIER I CENTRAL SUPPORT: INFORMATION TECHNOLOGY – HELP DESK

QUALIFICATIONS:

Strong aptitude in operating systems, troubleshooting, processes/support & customer service.
Ability to read computer instruction resources and comprehend directions there in order to remedy technology malfunctions.
Knowledge of computer logic in order to perform tasks listed under duties, and responsibilities.
Ability to communicate problems with supervisor(s) as they become known.
Must maintain confidentiality
Ability to provide end users with outstanding customer care and service at all times

Desired Skills: 3 Years of related experience. The proper uses of spoken and written language skills, combined with exceptional problem solving techniques are critical in this highly end-user focused environment. Display outstanding customer service skills.

REPORTS TO: Executive Director, Information and Technology Services

JOB GOAL:
The role of a Central Support Tier I Representative is to provide remote, and on location technical support assistance (as needed). Central Support Tier I Representative receives and follows up on open tickets, responds, and troubleshoots problems and concerns. Central Support Tier I Representatives must be able to use their professional knowledge to resolve problems and they must be able to use practical knowledge of operating systems and applications.

Employee must be able to relate to other people beyond giving and receiving instructions: (a) can get along with other co-workers or peers without exhibiting behavioral extremes; (b) respond appropriately to criticism

All job requirements are subject to possible modifications. Employees will be required to follow any other job related instructions and perform other job-related duties requested by their supervisor in compliance with Board Policies. Requirements are representative of minimum levels of knowledge, skills, and/or abilities to perform this job successfully; the employee must possess the abilities or aptitudes to perform each duty proficiently.

ESSENTIONAL DUTIES AND RESPONSIBILITES:

Able to identify and organize tickets according to priority.

Respond to tickets within a timely manner for end users.

Exceptional communication skills while working with end users via phone, email or remote access.

Escalate tickets to other support when necessary.

Support on-site building technology needs when required.

Work closely with Support Technicians to determine building needs are met.

Keep inventory listing of all technology hardware and software in the organization up to date

Sets and loads computer equipment with required items and prepares computer equipment for operation.

Verify with staff that issues have been resolved and update the ticketing system.

Troubleshoot & resolve technology malfunctions.

Provide exceptional customer service to end user(s).

Performs task necessary to prepare computer-provided information for delivery to requesting staff.

Able to react to change productively and handle other essential tasks as assigned.

Maintains log of all worked preformed and processed on an on-going basis.

Office work as assigned.

Complies with all district rules, regulations, and policies.

Other duties as required or assigned.

CONDITIONS AND ENVIRONMENT: The work environment is consistent with typical office/school environment.

TERMS OF EMPLOYMENT: Salary and work calendar to be established by the Board Of Education. Benefits according to Board policies.

FLSA: Non-Exempt

RETIREMENT: Public Education Employee Retirement Systems (PEERS) & Social Security or Certified Teacher (PSRS) & Social Security

CERTIFICATES AND LICENSES: Class F Drivers License

CLEARANCES: Criminal Justice Fingerprint/Background Clearance

EVALUATION: Performance of this job will be evaluated in accordance with provisions of the Board’s policy on evaluations utilizing the Performance Based Evaluation process.