**Process Improvement Consultant (Customer Experience)**

location Houston, Texas, US category Process and Business Analysis Contract Travel Requirements: None Job ID: 38933 Posted: May 6th 2021 JOB DESCRIPTION **LEAVE YOUR MARK ON A BETTER WORLD.**

**COLLABORATE WITH AMAZING PEOPLE.**

**MAKE CHANGE HAPPEN.**

Every choice you make will give you the opportunity to grow. Its our employee ownership model - with plenty of coaching and personal development opportunities in the mix. For us, training doesnt have an off switch. Youll learn new things, both during and beyond traditional working hours. We want people who strive for the next level, then the next.

**At North Highland, youre never a number.** Our firm is large enough to scale up, test your mettle and tackle big challenges, but small enough that clients wont lose your face in a crowd. Youre recognized individually.

**We started as three leaders and a kitchen table.**

**What you will need:**

* 6 years of management consulting, advisory, professional services, industry, and/or Big 4 consulting experience.

* Expertise in recognized frameworks including Lean, Six Sigma and Agile; with the willingness and flex to deliver the best solution to our clients.

* Experience in process design, process improvement and show us how you have driven quantifiable and tangible benefits from client engagements in your career so far.

* Demonstrated responsibility and experience in process focused client engagements within areas such as Operational Excellence, Cost Optimization, Process Re-engineering, Outsourcing, Offshoring and Automation.

* Experience running engagements, managing teams, and driving desired business outcomes throughout delivery, as well as the ability to pinpoint gaps and omissions.

* An ability to authentically establish credibility, build consensus, and activate collaboration with clients and teammates.

* Excellent interpersonal communication skills with professional staff, senior level executives and the community at large.

* Creative ingenuity and a proven ability to find or design simple solutions to complex challenges.

* A bachelors degree or equivalent from an accredited college/university.

**** Applicants must be authorized to work in the United States without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, now or in the future, for this position.**

**Click** **to apply**

North Highland makes change happen for organizations who dare to be different. By melding workforce, customer and operational transformation, they are one of the worlds leading consulting groups, with 65 offices around the globe. They break new ground today so tomorrow is easier to explore.

For more information, visit and connect with us on , and .

North Highland is an Equal Employment Opportunity (EEO)/Affirmative Action employer. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law.