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TRIAGE NURSE (LPN or RN)

Position Summary

We are seeking an LPN or RN interested in
women’s health with a focus on providing
direct triage telephone support to assess
patient symptoms and medical needs.

This position works in a clinical environ-
ment and is responsible for answering pa-
tient inquiries and providing direction ac-
cording to the severity and nature of symp-
toms. Requires a professional person with
exceptional organizational, technology and
customer service skills.

Benefits include:

Retirement plan; health, dental, and life
insurance; disability insurance, holidays
and paid time off.

WE ARE HIRING!

Education &
Licensing Requirements:
Current LPN or RN license.

Completion of a registered nursing pro-
gram from an accredited

school of nursing with a minimum of 1
year clinical experience.

BLS/CPR certified required.

How to Apply:
Email resume to resume@nflwc.com

Skill Requirements:
Excellent critical thinking skills, decisive judg-

ment, and the ability to work with minimal
supervision.

Ability to work in a stressful environment and
take appropriate action.

Exemplary professional behavior required,
ability to focus on patient safety, teamwork,
patient outcomes, patient experience, and
quality improvement.

Strong communication and interpersonal skills
to assist, guide, and reassure patients.

Familiarity with state law on healthcare regu-
lations, clinic policies, and procedures.

Knowledge of chart/medical record documen-
tation requirements and federal/state laws
related to the release of health care infor-
mation.

Able to handle sensitive and confidential infor-
mation while conducting themselves with a
professional demeanor.

Knowledge of best practices in healthcare.
Exceptional attention to detail.

Position Responsibilities:
Guide the patient to the appropriate level of care;

schedule patient appointments over the phone
with the appropriate healthcare provider/facility/
physician.

Provide compassionate patient support and care,
based on practice guidelines and standards of
care, while following federal/state laws and regu-
lations.

Responsible for answering patient phone calls,
listening to patients describe their medical prob-
lems or ailments, and deciding whether their
problem warrants a trip to the hospital or doctor's
office.

Answer calls in a timely manner and follow policy
to document call inquiries.

Document conversations with patients and provid-
ers in the electronic medical record.

Regular and predictable attendance.
Report and document the assessment information

and changes in patient conditions to an appropri-
ate provider via telephone or tasking procedures
in the EMR.

Set up appointments for patients who do not need
to go to ER but need to see a physician or arrange
for an appointment scheduler to make the ap-
pointment.

Provide patient with instructions regarding proce-
dures, medications, or follow-up instructions at
the direction of the provider.

Perform other duties as directed.

TRIAGE NURSE (LPN or RN)

Email resume to resume@nflwc.com