The certified medical assistant/ certified nursing aide is responsible for obtaining and documenting patient history and vital signs, performing assigned procedures, and providing patient education. Medical Assistant/ Nursing aide will accompany the patients’ parent/ foster/ guardian in the room and document clinical notes, laboratory results, prescription refills, procedures, demographic information, and any other documentation as directed by the provider. Must exhibit excellent professional and friendly demeanor while providing care. 

Essential Job Functions

• Assists Providers in the care of pediatric patients in an outpatient clinic setting
• Bilingual preferred
• Demonstrates a professional and friendly demeanor while performing daily nursing tasks
• Interviews patients/parents/guardians as part of the patient work-up process
• Obtain basic pertinent medical history and enter the data in the EMR.
• Ability to record activities, document assessments, medication administration, procedures performed, etc. in accordance with accepted principles of nursing documentation
• Acts as a liaison between Providers and their patients, in the clinic and over the phone
• Utilizes a computer and various electronic programs to document all services rendered to patients
• Maintains confidentiality according to HIPAA guidelines
• Provides medical advice and direction, within the appropriate scope of practice and under the appropriate supervision, to patients and families when directed by assigned provider
• Basic skill in assessing vital signs in the pediatric patient including height, weight, temperature, heart rate, head circumference, blood pressure, 02 saturations, etc.
• Records activities, document assessments, medication administration, procedures performed, etc. in accordance with accepted principles of nursing documentation
• Adheres to infection control procedures and safety precautions including always keeping patient rooms/ Nursing area clean and tidy. 
• Manages inventory and submits order requests for medical supplies and materials to the Supervisor.
• Follows proper procedures for specimen collection, storage, and processing
• Operates medical equipment to administer routine diagnostic and laboratory tests for patients. 
• Performs basic patient/parent education appropriate for each laboratory testing/procedure and medical procedure.
• Administers vaccinations and medications through subcutaneous, intramuscular, or oral route
• Performs other duties as assigned including scanning/filling pertinent forms to patient chart.
• Ability to work scheduled shifts, and at minimum one weekend a month, and/or approved overtime
• Mandatory CEU (Continuing Education Units) training as assigned by NFP Management. 
• Following COVID protocol as mandated by CDC, State, and local Health departments and by NFP.

Knowledge, Skills, and Abilities

• Ability to assess basic nursing needs of acute and chronically ill patients and their families.
• Ability to take inventory and submit order requests for medical supplies and materials to the Supervisor.
• Ability to use proper phone etiquette when communicating with patients or other health care providers.
• Ability to schedule appointments. 
• Capable of multitasking in a fast-paced acute ambulatory clinic environment 
• Ability to work collaboratively with other health care professionals and care team members.
• Ability to establish and maintain effective working relationships.
• Ability to maintain confidentiality according to HIPAA guidelines.
• Skill in communicating clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership, and others.
• Ability to teach patients and families in accordance with patient and family needs and as appropriate in the medical office setting within scope of practice.
• Ability to work with patients and families in a variety of educational and socio-economic levels.
• Basic skill in time management and multi-tasking
• Skill in using sensory and cognitive functions to assess, process, and prioritize information.
• Ability to use fine motor skills for tasks related to patient care.
• Basic skill in BLS and/or other specialized emergency response, as appropriate within the scope of practice
• Ability to record activities, document assessments, medication administration, procedures performed, etc. in accordance with accepted principles of nursing documentation.
• Ability to use the computer and learn new software programs.
• Ability to document and communicate pertinent information using computer and/or paper documentation tools.
• Ability to withstand prolonged standing and walking with the ability to move or lift at least fifty pounds.
• Ability to remain focused and organized.
• Basic knowledge of procedures and techniques involved in administering routine and special treatments to pediatric patients.
• Basic knowledge of infection control procedures and safety precautions
• Ability to work closely and well with others.
• Ability to work scheduled shifts, and at minimum one weekend a month, and/or approved overtime

Education and Experience

• High School Diploma
• Active Certified Nurse Assistant Florida Licensure and/or Current Medical Assistant Certification and/or National Registration
• Current BLS certification
• Experience in pediatrics and/or rural health preferred but not required
• Ability to speak and write using proper English
• Ability to use computers and the E.H.R
• Bilingual (English/Spanish) preferred but not required