Summary of Work

The main responsibility of the visitor service representative is to deliver exceptional customer service to our guests. This includes welcoming visitors, assisting with facility rentals, and maintaining resources at the information desk.

Other responsibilities of the visitor service team include, but is not limited to:

• Physically greet all guests upon entering the ND Heritage Center & State Museum, welcoming them to the facility and providing direction.
• Remain visible and available to guests throughout the entirety of their visit, serving as their primary point of contact and addressing any inquiries.
• Helping with facility rentals as needed.
• Ensuring the organization and upkeep of brochures and information materials.

To be successful in this position, you must have customer service experience, along with the ability to move boxes of brochures weighing up to 35 pounds and to escort visitors around the building. Additionally, the successful candidate must have an engaging, enthusiastic, and outgoing personality, have the ability to prioritize multiple tasks and adhere to a schedule, and willingness to work flexible hours.

Preference will be given to applicants with experience with public speaking and/or theater and working with children of all ages.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

701 Application Procedures

All applications must be submitted via the Career site at www.nd.gov/careers. Paper submissions are not accepted. Application packages must be submitted online by 11:59 PM CST on the closing date listed on the posting.

Application packages must include cover letter, resume, and three work-related references. Applicants will be scored on a 100-point candidate questionnaire to be considered for interviews; please provide detail in responses to the questionnaire. Applicants who experience difficulties during the application process should contact recruiter@nd.gov or 701.328.3290.

Applicants must be legally authorized to work in the United States. The State Historical Society does not provide Sponsorships.

For more information or if you need accommodation or assistance in the application or selection process, contact Erica Houn at ehoun@nd.gov or 701.328.2327.

Equal Opportunity Employer

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.