An agency application must be submitted to be considered for this position.

For application and other details, please visit: https://ncppc.org/career/program-supervisor-hfjl/

The Healthy Families Program Supervisor provides weekly and ongoing supervision to home visitors within the Healthy Families program. The Supervisor protects the integrity of the program and demonstrates respect for the parallel process by supporting, guiding, and building on the strengths of staff so that they may best support, guide, and build on the strengths of the families served.

Supervisors help staff maintain perspective, evaluate their performance, increase personal and professional development, learn and practice new strategies to effectively work with families, develop reflective capacity, and ultimately enhance the quality of services families receive. Additionally, supervision promotes both staff and site accountability and reduces staff burnout and turnover by providing support. Supervisors allocate time for each staff person to receive the frequency and duration of supervision required based upon the HFA Standards and monitor it closely.

The Supervisor assists in the selection of staff, participates in their orientation and training, monitors the performance of program staff, implements a quality assurance plan, and assists with or maintains the data collection system. The Supervisor must be knowledgeable of and have maintained expertise in providing trauma-informed support services.

The Supervisor functions as a team leader, conducts team meetings, plans groups, and provides daily support and crisis management. The Supervisor may also supervise another supervisor if assigned by the Program Manager. The Executive Director or Program Manager may also designate the Supervisor to act as or on behalf of the Program Manager if necessary and appropriate.

Job Duties and Responsibilities:

• Work during standard office hours (Monday – Friday; 8:00 am – 4:30 pm), as well as flexible hours to occasionally accommodate family visits, program activities, or training (i.e., evening or weekend).
• Adhere to the HFA Best Practice Standards, the policies and procedures of Healthy Families New York, HFSL, and NCPPC, as well as the Ethical Standards for Human Services Professionals.
• Complete all required orientation, core, and wrap-around training, as well as participate in ongoing professional development and training.
• Ongoing collaboration with the Manager to achieve program requirements and goals.
• Direct supervision of up to five staff, including weekly one-to-one supervision sessions that have administrative, clinical, and reflective components (based on 40 hours/week, or 1 FTE). Participate in monthly group consultations with staff. Monitor staff schedules.
• Participate in monthly one-to-one supervision with their direct supervisor.
• Provide daily support, crisis management, and case service planning and monitoring.
• Assist staff in establishing goals and supporting them throughout this process.
• Maintain a strength-based environment that provides maximum safety and health.
• Ensure accurate and prompt supervision and program documentation and reporting in written and electronic database management systems. Assist in the maintenance of required data collection systems.
• Collaborate with other community agencies and service providers.
• Participate in or facilitate community outreach/awareness/education events and activities to promote the agency and program (e.g., events, presentations, agency briefings, development of materials, distribution of materials, etc.).
• Assist in organizing and coordinating activities related to parenting programming (i.e., group workshops, community events, family fun events, etc.).
• Work collaboratively in a team-based setting; participate in meetings and case conferences; assist in planning and facilitating team meetings.
• Assist in interviewing, hiring, evaluating, orienting, and training staff.
• In collaboration with a direct supervisor or program manager, assist in quality assurance activities, including interacting with staff and program participants to obtain evaluation data, to ensure model fidelity.
• As assigned, perform other duties related to the mission and goals of the agency and program.

Required Minimum Requirements:

• Master’s degree in human services or fields related to working with children and families, or bachelor’s degree in these fields with at least three years of relevant experience, or less than a bachelor’s degree but with commensurate HFA experience.
• A solid understanding of or experience in supervising diverse staff with humility, as well as providing support to staff in stressful work environments.
• Experience with family services that embrace the concepts of family-centered and strength-based service provision.
• Knowledge of parent-infant health and dynamics of child abuse, neglect, and maltreatment.
• Knowledge of infant and child development and parent-child attachment & bonding.
• Experience and humility in supporting culturally diverse families and communities; including respect for and sensitivity to the beliefs, needs, and rights of others who have differing cultural, racial, sexual, religious, economic, or ethnic identities.
• Experience in home visiting with a strong background in early childhood (prenatal to age 5) prevention services.
• Willingness to engage in building reflective capacity (e.g., capacity for introspection, communicating awareness of self in relation to others, recognizing the value of supervision, etc.).
• An ability to establish trusting relationships and an acceptance of individual differences.
• Strong and positive communication skills to effectively perform the position.
• Ability to work independently and in a team setting, with the ability to manage multiple priorities.
• Functional knowledge of operating a computer, smartphone, and other technology, including using Microsoft 365, Adobe PDF, and Google Chrome or Microsoft Edge.
• Driver’s license that is valid in NYS, acceptable driving record, a reliable personal car, and an active auto insurance policy to meet travel requirements associated with this position (e.g., home visits, family events, outreach, training, meetings, etc.).
• Ability to meet acceptable background check standards (e.g., criminal, child abuse/neglect, education, employment, driver’s license).

Preferred Qualifications:

• Solid understanding of, or experience with family-centered, strength-based services to individuals and families who have experienced trauma or other significant adverse events.
• Indigenous or long-term community resident or clear knowledge of the community, including being aware of community resources, their eligibility requirements, and their referral process.
• Infant-Early Childhood Mental Health endorsement or knowledge of maternal-infant/paternal-infant health.
• Experience with reflective practice.
• Bilingual fluency in both English and Spanish.

Job Type: Full-time

Pay: $48,500.00 - $51,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Watertown, NY: Relocate before starting work (Required)

Work Location: In person