Description

POSITION SUMMARY

The NCMS Territory Business Manager is responsible for identifying, building, and fostering strong customer relationships within a particular region. The Territory Business Manager will work within the scope of responsibilities as dictated below with guidance and support from the Sales Operations leadership team.

ESSENTIAL FUNCTIONS

• Identifies and develops business relationships within targeted referral sources (e.g. Endocrinologists, Family Practice, Internal Medicine, Geriatric Medicine, CDE groups, RD groups) and the clinicians therein (e.g. physicians, nurses, other practitioners), offering a seamless referral process and support for our CGM model, designed and custom tailored for our CGM & diabetic pump practice partners and their patients.
• Profiles targets from a strategic territory plan and understands the needs, priorities, and inner-workings of those organizations and stakeholders within.
• Develops and manages a designated territory with the goal of maximizing sales.
• Develops and applies a robust understanding of the unique needs of patients with Diabetes and how CGM & diabetic pump can improve their care.
• Effectively utilizes a consultative process and value-based sales technique to address specific patient-related educational, technical, clinical, and reimbursement needs.
• Executes a fluid strategic account plan that focuses on goals, objectives, detailed tactics, and resources, with the intention to attain additional referrals and continuum of care.
• Interfaces with other manufacturers and patient-related organizations in order to achieve business goals.
• Utilizes company programs and territory management tools as required to optimize time management and ROI.
• Manages expenses within projected territory budget constraints.
• Applies a full understanding of compliance and HIPAA-related patient engagement.
• Adapts quickly to frequent process changes and improvements.
• Is reliable, engaged, and provides feedback as to improve processes and policies.
• Attends all department, team, and company meetings as required.
• Embraces and exemplifies ADS core values:
• We grow together
• We care
• We obsess over the customer experience
• We commit
• We WOW!

OTHER RESPONSIBILITIES

• May perform any additional responsibilities or special projects as required.
• Duties and responsibilities may be subject to change based upon the needs of the department.

Requirements

MINIMUM REQUIREMENTS

• High School diploma or equivalent
• Outside sales experience in the medical field desirable
• Demonstrated success in meeting goals and objectives
• Proficiency in basic math and business calculations
• Working knowledge of computer/data entry with the ability to learn new systems
• Basic level of MS Office proficiency

EXPECTED COMPETENCIES

• Friendly, professional and effective communications skills; able to calmly present solutions in challenging situations
• Effective interpersonal skills
• Clear diction and knowledge of the English language, both written and verbal
• Service-orientation and aptitude to resolve customer grievances 
• Self-directed accountability and reliability
• Cultural competence
• Ability to work weekends for local and national diabetes-focused events, or conventions
• Ability to travel; territory coverage may consist up multiple states – up to 60% travel may be required

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to remain in a stationary position most of the time (stand or sit). While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to stand, walk and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

OTHER REQUIREMENTS

• Candidates must successfully pass a background and credit check