Description

The NCMS Data Entry Specialist is responsible for receiving, reviewing, sorting and input documents for various departments, as well as processing, validating & verifying physicians orders. The Data Entry Specialist will work within the scope of responsibilities as dictated below with guidance and support from our Customer Care leadership team.

Essential Functions:

• Receives, reviews, sorts, and inputs documents in data systems.
• Reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data/documents.
• Performs data verification process in accordance to with company procedures before scanning/approving document in patient’s file.
• Contacts doctors' offices to verify and obtain accurate patient information in order to service patients.
• Ensures accurate update & entry of changes are recorded as requested by physicians and/or patients.
• Provides doctors' office personnel & internal personnel with accurate, timely, and satisfactory solutions to potential & arising complaints or concerns pertaining to physician ordered prescription(s).
• Logs receipt of all mail; ensures appropriate processing of all incoming mail; ensures documents are sorted & placed in mailboxes as appropriate.
• Develops and maintains knowledge of all products and services offered by the company.
• Maintains proper phone skills and quality of calls.
• Complies with HIPAA rules, appropriately safeguarding PHI or other private & confidential information.
• Maintains accurate and detailed notes in the company system.
• Adapts quickly to frequent process changes and improvements.
• Is reliable, engaged, and provides feedback as to improve processes and policies.
• Attends all department, team, and company meetings as required.
• Appropriately routes incoming calls when necessary.
• Meets patient service quality standards.
• Embraces and exemplifies ADS core values:
  • We grow together
  • We care
  • We obsess over the customer experience
  • We commit
  • We WOW!
• May perform any additional responsibilities or special projects as required.
• Duties and responsibilities may be subject to change based upon the needs of the department.

Requirements

• High School diploma or equivalent
• Demonstrated success in meeting goals and objectives
• Proficiency in basic math and business calculations
• Working knowledge of computer/data entry with the ability to learn new systems
• Basic level of MS Office proficiency
• Basic knowledge of medical terminology
• Experience with data entry or other related filing/clerical work

Expected Competencies:

• Friendly, professional and effective communications skills; able to calmly present solutions in challenging situations
• Effective interpersonal skills
• Clear diction and knowledge of the English language, both written and verbal
• Service-orientation and aptitude to resolve customer concerns
• Self-directed accountability and reliability
• Cultural competence
• Detail oriented, highly organized; able to work at a fast, productive pace

Other Requirements

• Candidates must successfully pass a background.
• Candidates must be able to provide proof of eligibility to work in the United States without support; sponsorship is not available.