North Central State College is accepting resumes for a full-time IT Help Desk Specialist in Information Technology.
Essential duties/responsibilities include but are not limited to the following:
Customer Service and Technical Support
Serve as initial point of contact for campus IT service requests via phone, chat, Zoom, email, in person, remote
access/support, and ticket tracking system (Kace)
Provide tier 1 support for PC hardware, software, telecom, academic technology, printing, account issues & password
resets, etc. Escalate complex problems to appropriate IT staff
Support all end user PC's/Laptops, printers, peripherals, A/V hardware/software, academic technology, etc.
Assist with set up and take down of equipment for IT/AV needs as requested. i.e. PC's/laptops, projectors, audio
systems, document cameras, TV's, DVD players, etc.
Provide training to end users on student, administrative & academic IT systems
Communicate with computing professionals and managers regarding support services
Resolve telephone service requests & open tickets for all major phone repairs to service provider and follow up to
ensure problem is repaired/resolved
Set up voice mail boxes, and update auto attendant
Manage laptop loan program
Other duties as assigned
Administrative
Maintain Help Desk Website and ensure support information relating to all systems, solutions, and applications is
current and correct
Create/maintain step by step tutorials for a broad portfolio of applications
Manage/maintain ticket tracking system (Kace)
o log, monitor progress, note problem resolution
o establish/maintain/schedule regular computer, software, e-mail, telephone, voicemail account issues
including moves, adds, changes with system passwords/user ID's
o keep appropriate record/paperwork of service requests
o coordinate in-house equipment repair process/paperwork
Determine event presentation needs and coordinate setup of required IT/AV systems
Provide service & support status reports on incidents, projects, and service requests to IT Director
Other duties as assigned
Misc. Support
Occasional project work to assist with refresh, continuous improvement, and new initiatives for college wide IT
systems and solutions and PC/Laptop setup/deployment/repair, etc.
Other tasks & duties as assigned and required
Required Qualifications:
Education: Associate's degree in Computer Science or related field
Experience: Two years' experience providing technical support
Please express your interest in this position by submitting a letter of application and resume to:
www.ncstatecollege.edu, Click on Jobs then jobs@ncstatecollege.edu
or send to
NORTH CENTRAL STATE COLLEGE
Attention: Human Resources
2441 Kenwood Circle, Mansfield, OH 44906
To apply: https://ncstatecollege.edu/documents/Business/HR/Jobs/IT Help Desk Specialist 9-26-22.pdf
Resumes will be reviewed beginning 10/17/22 and until filled
North Central State College is an Equal Employment Opportunity institution. We value campus diversity and demonstrate this in campus
initiatives. We particularly encourage members of historically under-represented groups to apply.
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