Working Title Food Service Supervisor Job Location Raleigh, NC NC State is among the top 4 employers in North Carolina. Forbes annual survey of Americas best employers by state places NC State in ninth place in North Carolina. NC State embodies a culture that values collaboration, creativity, innovation, diversity, and teamwork. We provide a team-oriented culture, work/life balance, and work that makes a difference in our community, the state, and beyond. We also offer great benefits for SHRA permanent positions working more than 30 hours a week, including healthcare, vacation, holiday and sick leave, retirement and more. You can even join the NC State Wellness and Recreation Center and receive discounted meals on campus. Campus Enterprises is NC State Universitys division of retail and hospitality organizations NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success. NC State Dining provides campus wide food services to students, staff, and faculty on the North Carolina State University campus. NC State Dining operates 10 cafes, 3 food courts and 4 dining halls, 4 convenience stores, vending, a nutritional counseling service, and a catering department. The department employs approximately 1000 temporary and student employees and approximately 150 permanent EHRA and SHRA employees. For more information about why you should consider working for Campus Enterprises at NC State, visit our website at At NC State, were doing everything we can to protect the Pack as we respond to the COVID -19 pandemic. We have been following the Community Standards and will continue to do so. More information can be found at the Protect the Pack website at Essential Job Duties The Food Service Supervisor will supervise the daily management of a coffee shop or caf/market on the NC State University campus. The selected individual must be committed philosophically and operationally, to delivering high quality services in an efficient manner, while being sensitive to the service needs of NC State University.

This position will ensure all brand related standards of excellent customer service and food and drink quality are being met, while maintaining all policies and procedures. This is a working supervisory position and all supervisors are required to be leading service during peak periods. Other Responsibilities

* Model the Divisions mission and values, introduce the Divisions mission and values to the employees, and foster a positive, cohesive workplace and congeniality among co-workers.

* Understand the goals and culture of the organization, and understand how employees work activities, teamwork, and customer service impact clients. Work with your supervisor and colleagues to understand these goals and the culture.

* Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols.

* Due to operational needs of the NC State Dining department, an employee may be assigned to work in any NC State Dining department including, but not limited to, football games, and special events.

* Perform other duties as assigned to ensure NC State Dining business needs are met.

Minimum Experience/Education High School diploma or equivalency and one year of experience in food preparation or service activities in a commercial kitchen; or an equivalent combination of training and experience.

Other Required Qualifications

* Ability to work in a fast-paced environment

* Strong written and verbal communication skills to effectively communicate with customers, peers and supervisors; and professionally communicate with multiple levels of employees within the University.

* Ability to follow written and/or verbal instructions.

* Knowledge of equipment, cooking methods, measurements, and food safety.

* Ability to provide outstanding customer service, including the ability to remain professional and respectful under pressure when dealing with difficult situations.

* Excellence in completing all tasks.

* Ability to use or learn to use email and use a PC and MS Office Suite (or similar) proficiently.

* Requires bending, twisting, pulling and pushing. Because of the nature of food service operations and working in a kitchen, you must be able to work in extremely hot and cold conditions.

* Must be able to lift 30 pounds above head and up to 60 pounds on rare occasions, with or without reasonable accommodation

Preferred Qualifications

* 1-2 years of supervisory experience

* 1 year of barista experience

* 1 year management experience (planning, forecasting, ordering, budgeting)

* 1 year customer service experience

* 1 year menu management system experience

* Experience in hiring, training, employee relations, coaching and team building

* Verbal and written communication skills

* 1 year solving routine problems

* 1 year experience in team building

* Knowledge of proper sanitation, safety and health codes

* Proficient in the use of computers and have the ability to learn new software programs

* ServSafe certification or the ability to obtain within 90 days of employment.

* Certification must be maintained as a condition of employment.

* Must obtain Brand specific certification, if applicable, as required by location within 30 days of employment.

Alternate Option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. AA/EEO NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. * NCSU Website

* NCSU Executive Search Services

* Monster.com

* CareerBuilder.com

* InsideHigherEd.com

* Other Online Job Board

* Carolina Job Finder / Employment Guide

* Job / Career Fair

* The Chronicle of Higher Education

* HERC

* Professional Journal

* Print Advertisement (Newspaper / Periodical)

* Professional Organization

* Direct Contact from NCSU HR Representative / Recruiter

* NCSU Employee Referral

* Social Media (LinkedIn, Twitter, Facebook, Other)

* Other

* Please select the response below that best describes your experience/education for the Food Services Supervisor position.

* High school diploma/GED and at least one year of experience in food preparation or service activities in a commercial kitchen

* Associate's, Bachelor's, Master's, or Doctorate in any field and one year of experience in food preparation or service activities in a commercial kitchen

* Combination of post high school education and one year of experience in food preparation or service activities in a commercial kitchen

* Did not complete high school but have a combination of HS education and one year of experience in food preparation or service activ