Description of Work

Recruitment Range: $27,373 – $37,150
The North Carolina Department of Military and Veterans Affairs is seeking an Administrative Associate II for our State Service Center located in Winston-Salem, NC. This position performs a variety of tasks in support of the Veterans’ Service Center. This position composes/formats letters, reports, and records; and establishes paper and electronic files for said correspondence. Processes mail for the assigned veteran's service center. Duties include using a computer to type reports, and spreadsheets, and develop and maintain data reports. The position will use the internet for research and to update NC DMVA’s data web-based programs. Work requires knowledge and use of office equipment – fax machine, copier, scanner, computer, and shredder. Daily use of Microsoft Office is required. Work also includes daily public contact via in-person, telephone, and email. The employee in this role must be an independent worker capable of making routine decisions and referrals without supervision
A normal 40 hours work week (M-F, 8am-5pm) is associated with the position; however, workdays will vary- and may include some weekend, after hours and holiday work to allow for Veterans outreach programs, conferences and training.

Knowledge, Skills and Abilities / Competencies

• Working knowledge of program services, policies, and procedures
• Ability to explain and interpret program information to clients/customers and staff
• Working knowledge of data collection and storage to compile, assimilate, and organize printed and electronic information
• Working knowledge of and ability to use correct grammar, spelling, punctuation, and specialized vocabulary
• Ability to present ideas in written form; ability to adjust language or terminology to meet needs of the recipient(s); ability to use correct grammar, organization, and structure
• Ability to utilize office equipment and other technology (software and systems) to meet work needs
• Ability to facilitate workflow processes and coordinate office support activities with other staff; ability to maintain internal and external contacts for work coordination.
• Demonstrated ability to work independently as well as part of a team

Minimum Education and Experience Requirements

High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.

Supplemental and Contact Information

The NC Department of Military and Veterans Affairs (DMVA) uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act (SHRA) with highly qualified individuals.
Applicants are encouraged to submit an online State Application which may be obtained from the following address: http://oshr.nc.gov/work-for-nc to the Human Resources Division of DMVA by 5:00 pm on the closing date or the application will be deemed untimely and will not be processed.
The NC Department of Military and Veterans Affairs (DMVA) is an Equal Employment Opportunity Employer. Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax reference the contact information below. All applicants should indicate the position number and job title in the section "Jobs Applied For".
Applicants seeking Veteran's Preference must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application.
Applicants seeking National Guard Preference: North Carolina Army National Guard or North Carolina Air National Guard Must attach a copy of the NGB 23A (RPAS) or a copy of the DD256 or NGB 22 along with your application.
Please refrain from submitting multiple applications. If multiple applications are submitted to an individual posting, only the most recent application received before the posting close date will be accepted. If you are having technical issues submitting your application, please call the NEOGOV Help Line at 855-524-5627.
All required competencies, work history, and credentials must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in place of completing the State Application form. "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed.
A competency is defined as a set of behaviors or duties that reflect knowledge skills, and abilities. When a salary range is posted, the actual salary will be based on relevant competencies, knowledge, skills, abilities, internal equity, and budgetary considerations pertinent to the advertised positions. Degrees must be received from appropriately accredited institutions. Transcripts for foreign degrees have to be evaluated by an organization like World Education Services to determine US equivalency.
It is the policy of the State of North Carolina and the NC Department of Military and Veterans Affairs (DMVA) that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying you when the job has been filled.