Experience in the Service department is required.

We’re a solid, family-run business that’s been around since 1980 and we’re not going anywhere. North Bay Ford is passionate about how our business is run and how our customers are treated.
Benefits

• Medical, Dental Insurance
• 401K Plan
• Paid time off and vacation
• Short/Long Term Disability Plans Available
• Growth opportunities
• Paid Training
• Family owned and operated
• Long term job security
• Discounts on products and services
• Above average industry pay

Responsibilities

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on the repair order.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time." Checks with the team, if necessary.
• Obtains customer's signature on repair order; provides the customer with a copy.
• Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Explains completed work and all charges to customers.
• Cashiers for customers including balance till daily (to be implemented in the near future)
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Maintains a professional appearance.
• Install seat covers and floor mats while the vehicle is in the service drive.
• Drive the vehicles to and from the service lane, service stalls and parking lot as needed.

Qualifications

• Excellent communication skills (including listening, speaking).
• Ability to read, speak and understand English.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Ability to multitask.
• Ability to work alone, self motivate and manage one’s own time.
• Physical ability to use computer hardware/software.
• Team player with a positive attitude
• Computer literate (MS Word, Advanced Excel, Outlook,)
• Organized and extremely detail-oriented
• Ability to prioritize
• Deadline-oriented
• Research skills
• General math skills
• Basic knowledge of dealership operations and/or office/clerical experience.
• Bilingual is a huge plus!

Job Type: Full-time

Pay: $70,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Retirement plan

Day range:

• Monday to Friday

License/Certification:

• Driver's License (Required)

Work Location: In person