Job Summary:
We are excited to hire the next member of our tight-nit sales team! We are a sales representative firm engaged in the plumbing and heating industry and we have been in business over 30 years. We have earned the reputation as being a leader in customer service and we are looking to hire a long-term candidate to join our close-knit team as our office manager and customer service lead.

We are looking for an Operations lead/coordinator - A Jack-of-all-trades candidate. This role will be responsible and engage in many types of roles including Inside sales, customer service, warehouse operations, inventory management & office management.

Duties:
- Respond to customer inquiries via phone, email, or in-person
- Provide accurate and helpful information to customers regarding products or services
- Process orders, returns, and exchanges
- Assist customers with account setup and maintenance
- Resolve customer complaints in a professional manner

-Assist warehouse staff with order fulfillment and inventory management
- Collaborate with other departments to ensure customer satisfaction
- Maintain customer records and update our cloud-based storage information as needed
- Assist management and sales staff with tasks and various projects

Qualifications:
- Previous experience in customer service or a related field preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Proficient in using Microsoft Office Suite (Word, Excel, Outlook)
- Ability to learn and navigate new software systems quickly
- Detail-oriented with strong organizational skills
- Ability to multitask, prioritize tasks effectively and be a self-starter
- Positive attitude and ability to work well in a team environment

- Forklift and warehouse machinery experience.

Skills:
- Office management
- Excellent communication skills (verbal and written)
- High energy and positive attitude
- Administrative tasks

We offer a Competitive Salary, Consistent Hours of M-F, 7:30a-4:30p, a 401K option, Paid Vacation and Sick Time. Room for advancement and an opportunity to make a direct impact with your daily role. If you are a dedicated individual with excellent customer service skills, we would love to hear from you. Apply today to join our team!

Job Type: Full-time

Pay: $52,000.00 - $58,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Parental leave
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Kent, WA 98031 (Required)

Ability to Relocate:

• Kent, WA 98031: Relocate before starting work (Required)

Work Location: In person