Location: Irvine, CA (On site) | Type: Full Time | Hourly Rate: $16-$18/hr bonus

As our In Cash Offer Representative, you are one of the most important team members at Norm Reeves Volkswagen in Irvine. You are responsible for creating a super Norm Reeves experience for all of our guests and using your communication skills to identify needs and offer trade in solutions to our sales department.

Your work will ensure our guests leave 100% satisfied with their Norm Reeves experience. This role is a great way for a dedicated and outgoing person to kick start your sales career with us!

What you’ll do:

• Manages all incoming KBB Instant Cash Offer leads that come through.
• Uses automotive programs and tools daily to contact customers
• Contact vehicle owners and attempt to purchase their vehicles
• Maintain customer database and communicating with them
• Greet and offer assistance to customers with desired vehicles
• Follow up on leads from Kelly Blue Book
• Review vehicle condition reports
• Determine wholesale and retail prices
• Inspect and accept vehicles arriving onsite
• Create and execute reconditioning plan to prepare the vehicle for sale
• Use sound judgment, research, and excellent interpersonal skills to make offers on vehicles
• Turn prospective buyers to a salesperson
• The expectation for the month is a goal of 25 vehicles purchased
• Work with management to identify current inventory needs
• Additional duties as assigned my management

What you’ll need:

• A valid driver’s license and acceptable driving record
• High school diploma or equivalent
• Proficient with CRM, and Microsoft Office Suite or related software
• Strong communication and negotiating skills
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to function well in a high-paced environment
• Willingness to work independently and as part of a team

What We Offer:

• Unlock Your Potential – Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
• Invest in Yourself – Tuition Reimbursement
• Health and Wellness First – Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
• Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
• Your Network, Your Success – Employee Referral Bonus Program - Earn While Building a Stronger Team.
• Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
• Secure Your Future - Build Wealth with 401k Matching
• Smart Savings, Smart Choices – Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.