Join Our Team as a BDC Representative at Norm Reeves Honda - North Richland Hills

Location: North Richland Hills, TX (On site) | Type: Full Time | Hourly Range: $15/hr Bonus (Avg. monthly Gross $2,000-$3,500)

Schedule: Mon-Sat with two days off in between

Norm Reeves Auto Group is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida including the #1 Honda Dealership in the Nation. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!

Job Overview:

As a BDC (Customer Service) Representative, you’re one of the most important team members at Honda - North Richland Hills. You’re a critical point of contact, primarily for our Service and Sales Department guests, and your communication is critical in creating a super experience. You will handle all incoming profit center calls, appointment scheduling, and inside sales for the department, as well as performing follow up to invite guests to the dealership.

What You’ll Do:

• Communicate effectively with Sales guests according to their preferred method of communication
• Respond to guest and team inquiries in a timely fashion
• Make outbound follow up calls to improve Customer Satisfaction Index (CSI)
• Contact all ‘no-shows’ to reschedule any missed appointments
• Schedule prospective customers for test drive opportunities
• Provide order status updates, appointment reminders and handle recall campaigns
• Drive yourself and the team to maintain a super work environment and get better every day

What You’ll Need:

• Full-time availability. You’ll also need to be at least 18 years old
• A valid driver’s license and acceptable driving record
• Strong communication skills with both Norm Reeves staff and guests
• Be able to work comfortably both with guests in-person and via phone calls
• A professional appearance and work ethic
• Excellent organizational and follow up skills
• Ability to multi-task in a fast-paced environment

What We Offer:

• Unlock Your Potential – Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
• Invest in Yourself – Tuition Reimbursement (Up to $2,000 back in your pocket within 12 months)
• Health and Wellness First – Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
• Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
• Your Network, Your Success – Employee Referral Bonus Program - Earn While Building a Stronger Team.
• Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
• Secure Your Future - Build Wealth with 401k Matching - We Match 25% on Your $4,000 Contribution.
• Time to Recharge – Paid Time Off (PTO) and Holidays for a Perfect Work-Life Balance.
• Celebrate and Rejoice – 6 Holidays Per Year to Spend Quality Time with Loved Ones.
• Smart Savings, Smart Choices – Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.