Managing Consultant - Affiliate

Provide consulting services to clients on Epic-related projects in a project leadership capacity. Work directly with the Affiliate Solutions team to enable sales opportunities, support solution development, and provide exceptional on-site solution delivery based upon the needs of Nordic clients.

Key Responsibilities

The Managing Consultant, Affiliate Solutions will perform, and is not limited to, any combination of the following duties and responsibilities below:

Project Management & Delivery

• Lead projects with a goal of delivering on time, on budget, and with great outcomes
• Monitor overarching project health; identify, mitigate, or escalate issues as needed
• Develop and maintain detailed project plan, communication plan, and risk/decision trackers
• Define, manage, and adhere to project scope
• Use, update, and customize client and Nordic-provided tools throughout project life cycle
• Create polished project deliverables and communications
• Present with confidence and well-polished demeanor; facilitate executive-level meetings
• Manage meetings effectively; prepare agendas and goals, take notes, track follow ups
• Produce regular status reports; perform project close, lessons learned, and knowledge transfer

Consultant Team Management

• Provide overall project and team direction in collaboration with Engagement Advisor
• Work with Engagement Advisor to interview and identify project team members, as needed
• Manage, coach, and mentor team, resolve conflicts, maintain positive team morale, and deliver direct and timely feedback based upon project work and performance

Sales Enablement & Solutions Development

• Support the creation of Nordic solution materials, such as toolkit documentation and proposals
• Discuss client needs with Implementation Services leadership for new solution creation
• Share lessons learned and best practices with the Affiliate Solutions team and help improve our solutions, tools, and recommendations based on learnings
• Serve as lead advisor or project management consultant resource for client opportunities; work with Implementation Services leadership to build sales presentations and collateral and present to client
• Serve as a thought leader for the service line, creating webcasts, podcasts, white papers, and blog posts to educate prospective and existing clients
• Take direction from Nordic Home Office, including Engagement Advisor and Implementation Services leadership
• Work on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience

• Bachelor’s degree or equivalent work experience required
• At least one Epic certification preferred, but not required
• 7 years Epic project management experience required
• Experience with Epic extensions (Community Connect, mergers, acquisitions, or owned rollouts) or optimization of Epic required
• Strong written and verbal communication skills
• Strong customer service attitude and skillset
• Self-starter with ability to meet deadlines and monitor one’s own work product
• Proven ability to thrive in and foster an existing team-oriented culture rooted in respect, high ethics and integrity, teamwork, camaraderie, collaboration, and effective communication
• Solution-oriented; skilled in grasping the essentials in complex situations, anticipating client needs, and conceptualizing both problems and solutions
• Experience in sales or presenting to large groups or key stakeholders preferred
• Solid knowledge of Microsoft Office Suite, including PowerPoint, Word, Outlook, and Excel
• Must demonstrate and embody Nordic’s maxims