ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Create written evaluation reports with warranty disposition and root cause analysis.
• Communicate verbally (phone or face to face) with customers.
• Utilize diagnostic equipment and evaluation methods (vibration analysis, thermal analysis, oil analysis interpretation, etc.).
• Supports and assists with technical training for first level aftermarket support.
• Interaction with Engineering, Quality, and Production on customer-related issues requiring escalated technical support.
• Travel to customer site on an as needed basis.
• Creates and assigns Quality Notification for material and workmanship defects.
• Follow NORD safety rules and PPE requirements. Report safety concerns to management.

JOB REQUIREMENTS:

1. Education: 4-year degree in Mechanical/Electrical Engineering or Engineering Technology

2. Experience: 5 years with electrical mechanical power transmission products

3. Skills and Key Attributes: Ability to learn basic inverter programming and industrial wiring. Strong written and verbal communication and experience with Microsoft Office – Excel, Word and Outlook experience. Flexibility to changing requirements, able to multi-task, professional positive team player. Able to work on own without supervision, self-motivated, creative, adaptive and assertive.

4. Physical Requirements: Ability to lift up to 50lbs, work at heights or confined space.