Responsible for the overall operations and administration of the laboratory and for assuring compliance with all applicable
regulations. Responsible to ensure all delegated duties are properly performed.

• Demonstrates competence in and is able to assess the competence of others as Phlebotomy Technician. Including providing excellent customer service, specimen collection, processing and transport of specimens.
• Utilizes leadership skills to organize and perform testing and facilitate overall function of the laboratory. Demonstrates competence and is able to assess the competence of others in ensuring acceptable performance in test analysis, quality control, analyzer-calibration, maintenance and reporting of test results.
• Oversees the quality assurance/ management program of the laboratory. Ensures that quality control and quality assessment programs have been established and maintained to identify failures in quality. Reviews monthly the Quality data to ensure acceptable analytical accuracy is maintained and remedial actions are taken, when the system deviates from performance specifications. Is able to comprehend advanced understanding of Quality-Assurance, 6-sigma and process improvement. Is able to propose and lead process improvement projects
• Monitors inventory of testing supplies in designated area. Recognizes and provides input for opportunities for improvements in financial performance and productivity
• Selects test methodologies, validates test procedures and performance characteristics, including the precision and accuracy of each test and test system. Ensures laboratory is enrolled in appropriate proficiency testing and testing personnel follows procedures.
• Responsible for hiring, orientation, educational needs, performance reviews and disciplinary functions of Laboratory Technicians and Laboratory Scientists.

VALUES:

i - Innovation

"Forward thinking" "Exploring new possibilities" "Ambitious Goals" Looks out for new and innovative approaches that will improve efficiency. Embraces and champions new ideas and encourages others to do likewise. Recognizes and rewards people and teams who are creative and innovative. This is in sharp contrast to those who tend to embrace the status quo, struggle with new approaches and discourage others when they are creative and innovative in the pursuit of increased efficiency or effectiveness.

C - Compassion

"Friendly countenance" "Servant attitude" "Demonstrating genuine concern" Shows genuine sensitivity to the needs, feelings and capabilities of other people. Deals with others in a pleasant manner. Treats others with respect and consideration. This is in contrast to those who are unpleasant and tend to alienate co-workers, or who seem insensitive to the needs of others and tend to demonstrate a lack of respect for others.

A - Accountability

"Showing integrity" "Leading by example" "Ownership and accepting responsibility" Acts in ways that demonstrate personal integrity and serves as a positive example of why others should trust the motives of the organization. Views himself or herself as a reflection of the organization by following through on commitments and accepting ownership of any mistakes he or she might make. Leaves others with the clear impression that integrity is a core value at this organization. This is in contrast to individuals who make commitments that go unmet, fail to acknowledge their role in disappointing events, or whose actions (or inaction) leave others with doubts about the level of trust that should be placed in the organization.

 R - Respect

"Considerate of cultural diversity" "Building trust" "All people are to be valued" Demonstrates a genuine interest in the thoughts, opinions, values and needs of co-workers and customers. Avoids speaking, writing or doing other things that could be seen as disrespectful of people in their absence (or "behind their backs"). Recognizes and shows respect for the strengths and contributions of others. This is in clear contrast to behaviors that leave people feeling that their thoughts, opinions, values and needs are of little interest.

E - Empowerment

"Allowing others to reach their full potential: "Freedom to do what is right for our patients" "Attain and share knowledge to enrich others" Empowered in an intentional manner that allows the person to find their way, yet receiving help when needed. Using good judgment related to the level of authority given and the amount of leeway extended. This contrasts with leaders and individuals who focus more on the risks involved from the empowerment, instead of reaching the full potential of the organization.

ORGANIZATION EXPECTATIONS:

Communication

The process of sending and receiving messages with words, verbally, written or in sign language.

Customer Focus

Identifying and responding to current and future patient and other customers’ needs; providing excellent service to internal and external patients and other customers.

Initiative

Identifying and dealing with issues proactively and persistently; seizing opportunities that arise.

Self-Development

Lifelong, voluntary, and self-motivated learning.

Teamwork

Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals.