Description

PURPOSE OF POSITION

Directly supervises the Slot Attendants in the Slot Department. Supervises the Slot Technicians in the absence of the Slot Tech Supervisor. Ensures and promotes exceptional guest services. Carries out supervisory responsibilities and ensures compliance with established policies, procedures, laws, regulations, and internal controls.

REPORTING RELATIONSHIPS

Reports Directly to: Slots Manager

Supervises Directly: Slot Attendants and Slot Technicians

DUTIES AND RESPONSIBILITES

1. Ensures a high level of guest satisfaction and maintains an environment conducive to that goal.

2. Verifies all jackpots and short pays in accordance with current Nooksack Casino gaming regulations.

3. Ensures that gaming procedures and regulations are properly implemented and followed. Ensures compliance with tribal, state, federal, and NIGC regulations and laws.

4. Supervises floor operations during assigned shift. Addresses complaints and resolves problems.

5. Staffs, schedules, evaluates, trains, develops, and monitors subordinate personnel to ensure departmental effectiveness.

6. Works in conjunction with the Slot Manager to organize and implement all special events.

7. Delegates projects and responsibilities to Floor Supervisors and monitors their progress.

8. Interviews prospective employees. Trains floor supervisors.

9. Evaluates the work performance of Floor Supervisors and Slot Attendants. Coaches others in an effort to correct substandard performance. Rewards and disciplines employees.

10. Acts as key departmental conduit for information traveling up and down the organizational ladder. Shares information with other departments to facilitate customer service and their handling of guest situations.

11. Ensures the control and protection of company assets.

12. Supervises activities in which the Slot Department is involved.

13. Works closely with the Slot Manager to address the needs of the department.

14. Because of the Casino’s commitment to our guests and customer service, each employee may be expected to perform a wide range of duties from time to time. Such duties may or may not be related to their regular responsibilities.

Qualifications

QUALIFICATIONS 

Required:

1. One year of supervisory experience in a slot department.

2. Must be able to obtain and maintain valid Class III gaming licenses from the Nooksack Gaming Commission and the Washington State Gambling Commission.

3. Must be able to obtain and maintain a Washington State Liquor Control Board Class 12 Mixologist Permit and TIPS certification.

4. Must be at least 21 years of age. 

WORKING CONDITIONS

1. May work in a noisy, crowded, and smoke-filled environment.

2. May interact with persons who are angered, intoxicated, or distressed.

3. Will be monitored by surveillance cameras.

4. May be required to work various shifts and days, including nights, weekends, and holidays.

PHYSICAL DEMANDS

1. Must be able to lift, move, and push items weighing up to 25 lbs.

2. Position requires walking or moving about to accomplish tasks and occasional standing and/or sitting for sustained periods of time.

KNOWLEDGE, SKILLS AND ABILITIES

1. Working knowledge of slot machine games and their payoffs.

2. Knowledge of casino operations, relevant policies and procedures, and internal controls.

3. Knowledge of Title 31 reporting requirements.

4. Knowledge of alcohol serving laws.

5. Strong customer service skills.

6. Strong employee relations skills.

7. Strong conflict resolution skills.

8. Problem solving skills.

9. Organization, time management and multitasking skills.

10. Writing and speaking skills.

11. Teambuilding skills.

12. Interpersonal skills.

13. Ability to maintain effective working relationships with department heads and subordinates.

14. Ability to communicate with all levels of employees and customers.

15. Ability to train and coach employees.

16. Ability to remain calm and perform duties under stressful conditions.

17. Ability to use appropriate demeanor, i.e., respect, patience, attentiveness, etc., when dealing with guests and employees.

18. Ability to solve practical problems and deal with situations where limited standardization exists.

19. Ability to identify and resolve administrative problems under pressure.

20. Ability to verbally communicate important, detailed instructions accurately, loudly, and quickly.

21. Ability to read, write, speak, and understand English.

22. Ability to maintain confidentiality.

 PLEASE NOTE

The list of duties and responsibilities, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.

Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability; the Manager or Supervisor should contact Human Resources. At this time, the Supervisor or Manager should be able to describe in detail to Human Resources the essential functions of the job involved in the request.