Description

I. PURPOSE OF POSITION
To provide prompt and courteous food and beverage services to guests in accordance with established policies and procedures and applicable laws and regulations while demonstrating and promoting positive guest relations.

II. REPORTING RELATIONSHIPS
A. Reports Directly to: Beverage Supervisor
B. Supervises Directly: N/A
C. Other Important Contacts: Food and Beverage Manager, General Manager, Human Resources, Tribal Gaming Agents, Departmental Managers, Employees and Guests.

III. DUTIES AND RESPONSIBILITIES
A. Promote customer service as a priority by being attentive to guests’ needs which includes but is not limited to providing prompt, courteous service, taking and filling food and beverage orders.
B. Follows up with existing guests to ensure satisfaction. Assists in resolving any adverse guest issues to the guest’s satisfaction.
C. Maintains an appropriate level of stock in wait stations; including but not limited to stocking and filling of coffee, tea, powdered beverages, ice, juices, half and half, whipped cream, sugar, ketchup, soy sauce, silverware, glasses, straws etc.
D. Comply with company and department policies and procedures while practicing positive customer and employee relations.
E. Maintain assigned section; including but not limited to bussing glasses, dishes and the cleaning of ash trays. 
F. Assist bartender with the washing of glasses.
G. Maintain a professional and neat appearance of work area.
H. Maintain a professional and neat personal appearance and represent the company in a positive manner.
I. Maintain confidentiality of company and player information.
J. Recommend refusal of service to guests due to intoxication, in accordance with Washington State liquor laws and set policies and procedures of the Nooksack Northwood Casino.
K. Because of the Casino’s commitment to our guests and customer service, each employee may be expected to perform a wide range of duties from time to time. Such duties may or may not be related to their regular responsibilities. 

Qualifications

IV. POSITION QUALIFICATIONS
A. Required:
1. Must be able to obtain and maintain valid Nooksack Tribal Gaming Agency and Washington State Gaming Commission licenses.
2. Must be at least 18 years of age.
3. Obtain and maintain a Class 12 or 13 Alcohol Servers permit.
4. Obtain and maintain Gaming TIPS certification.
5. Obtain and maintain a Washington State Food Handler’s permit.
A. Preferred:
1. Previous casino experience.
2. Previous food and beverage serving experience.

V. WORKING CONDITIONS
1. Working environment may be crowded, smoky, noisy, fast paced.
2. Possible interaction with intoxicated persons.
3. Will be monitored by Surveillance cameras.

VI. PHYSICAL DEMANDS
1. Must be able to lift and carry a server’s tray weighing up to 25 pounds on a continuous basis for extended periods of time. 
2. Must be able to stand and walk for extended periods of time. 
3. Must be able to push, pull, bend, stoop and squat on a continuous basis.

VII. KNOWLEDGE, SKILLS AND ABILITIES
A. Knowledge of Washington State liquor laws.
B. Knowledge of Washington State Food handler laws. 
C. Knowledge of wine, beer, liquor, and mixed drinks.
D. Knowledge of Lounge menu items.
E. Knowledge of hours of operation for the casino and all food and beverage outlets.
F. Knowledge of casino promotions and specials.
G. Excellent communication skills.
H. Demonstrated positive customer service skills.
I. Ability to work any shifts including days, swing, grave, weekends and holidays.
J. Ability to multi task. 
K. Ability to work in a gratuity-based position and focus on excellent customer service to all guests.

VIII. PLEASE NOTE

The list of duties and responsibilities, requirements and licenses are not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.
Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability, the Supervisor or Manager should contact the General Manager. At this time, the Supervisor or Manager should be able to describe, in detail, to the General Manager, the Essential Functions of the job involved in the request.