Nonin Overview: You can count on Nonin. Our vision is to improve people’s lives by creating noninvasive medical devices people can count on. Nonin’s culture is grounded in our mission, and we live by our cultural tenets of courage, ownership, and agility. The courage to challenge assumptions and take risks, the ownership to act with accountability, and the agility to constantly innovate and move with speed. It is these tenants that have made Nonin the technology leader for over 30 years. As a privately owned company, each of us operate with a shared commitment and act as family versus colleagues. You are not one among many, but an important part of our success with the ability to learn, grow and impact all aspects of the business. Recognizing that each one of us is unique, we build flexibility and choice into our philosophies. We embrace the unique backgrounds, perspectives, and mindsets of our employees and collaborate to build a more rewarding environment for all to work, thrive and have a little fun. So, if you are looking for a smaller company to spread your wings while making big company impacts, join Nonin today… Together we will improve lives around the world, including your own.

Are you ready to take your career to new heights?

Primary Objective: Responsibilities include supporting the field sales force and domestic and international customers for Nonin’s various market segments. Duties include handling a variety of phone calls, process sales orders, credit returns, determine product availability, determine appropriate pricing, prioritize orders based on availability and communicate shipping dates with customers.

Essential Job Functions:

• Answer phone calls, process orders over the phone, educate consumers on differences in product family, handle product returns, and inquiries.
• Accept, acknowledge, edit, revise and process customer purchase orders.
• Use knowledge of market segments and sales channel to determine best course of action for customer inquiry.
• Follow proper sales channel flow process to determine proper sales distribution.
• Set up new accounts and revise current accounts; monitor customer account status and orders for customers.
• Be aware of and consider inventory and production information while advising the availability of product and determining when and which purchase orders will ship.
• Work with Customer Advocacy Team Lead to determine best course of action and resolve issues regarding backorders, holds, delays, returns, and replacements. Clarify customer’s complaint and select best solution to solve the problem in the form of billing adjustments, returns, short shipments, exchanges and expediting these adjustments.
• Provide appropriate clinical application and technical information regarding all products, including providing product descriptions and product capabilities.
• Maintain appropriate information in customer and/or distributor CRM records. Including special pricing, special communications or situations/events which occur uniquely to each customer.

Minimum Qualifications:

Required Education & Experience:

• High school diploma or GED and 1-3 years of related experience.

Required Knowledge, Skills & Abilities:

• Customer-focused attitude.
• Excellent written and verbal communication skills.
• Ability to read, write, and speak the English language in order to effectively communicate with co-workers, customers, or distributors, and to comprehend documents such as operating and procedure manuals, sales and distribution agreements, and letters of credit.
• Ability to maintain productivity despite frequent interruptions.
• Ability to calculate figures such as discounts, freight estimates, dimensional weight, invoices, and percentages.
• Strong computer skills with proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong attention to detail.
• Ability to work both independently and in a team setting.

Preferred Qualifications:

• Related experience in the medical device industry.
• Familiarity with ERP, AX Dynamics system and/or databases.
• Experience with international shipping.

Physical Requirements:

• Stand, and/or sit 8 hours per day.

Explore the Benefits of being a Nonin Team Member.

• Financial Security:
• 401(k), Employer Match
• Annual Incentive and/or Profit-sharing Plans
• Tuition Reimbursement
• Health and Wellness:
• Medical, Dental & Vision
• Flexible Spending and Health Savings Accounts
• Telemedicine Options
• Mental Health and Fitness Offerings
• Flexibility:
• Hybrid work schedules
• Flexible Hours
• Paid Time Off Personal Days
• Parental Leave
• Personal Protection:
• Disability Insurance
• Accident & Critical Illness Insurance
• Life Insurance
• Identify Theft
• Voluntary Benefits to help employees meet individual needs.

Nonin is an Equal Opportunity/Affirmative Action employer committed to creating a diverse workforce. We are committed to diversity and support the principles listed in Equal Employment Opportunity is the Law and we consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors. To request a copy of our Affirmative Action policy, or if a disability prevents you from applying for a job online, call us at 1-800-356-8874 and ask for a human resources representative.

It is the policy of Nonin Medical that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity, and conducted by our vendor pursuant to all applicable laws, rules, policies, and procedures of our candidates' specific locale.

Ready to embark on a thrilling journey with us? Apply now and be part of a team that's shaping the future of healthcare technology!