This position delivers on the business objectives of the Institute by providing high-quality customer service, performing sales outreach, fostering customer attraction and retention, coordinating course activity, and leading the Foundry eLearning program. The Institute is the education and training arm of the American Foundry Society, where the Assistant Director of Training Solutions plays a key role.

Key Accountabilities:

This position requires a well-organized, outgoing, and proactive individual who thrives on engaging with customers and prospects (in person, Zoom, phone and email) and helping them make the most of the programs offered by the Institute. Comfort in presenting, asking for business and securing new business or renewal commitments is required. Excellent communication skills are needed.

Customer Relationships:

• Makes contact with current and potential customers, assesses business needs, and identifies appropriate Institute products, services or packaged solutions to meet their needs.
• Develop ongoing customer relationships (through presentations, phone, email, and direct mail) that result in increased sales and customer retention for the Institute’s live, E-Learning, and virtual training programs.
• Monitor and analyze sales and retention trends.

Course Scheduling and Instructor Relations:

• Collaborate in developing the course schedule, communicating with students, and administering post-course evaluations.
• Monitor students’ class evaluations for trends and coach instructors on areas for improvement in consultation with the Director of Training Solutions.
• Help identify and recruit new instructors to grow the Institute instructor pool.
• Travel to course sites as program manager when needed.

Foundry E-Learning Program Growth and Administration:

• Foster the growth of the e-learning program by administering a comprehensive year-around Foundry E-Learning subscriber retention program with contacts at the 1-month, 6-month, 10-month and 12-month time frames.
• Monitor each subscribing company’s usage continuously to proactively identify “drop-risks” and develop strategies for retention.
• Ensure subscribers have access to all information and support needed to derive the greatest possible benefit from Foundry E-Learning.
• Serve as LMS subject matter expert and train customers on how to use the product as needed.
• Perform Foundry E-Learning demonstrations and follow up with recipients to close sales.
• Foundry E-Learning Marketing: Pull monthly usage statistics into an e-newsletter/infographic and other materials, as needed. Pull marketing lists.

Administrative and Marketing Duties:

• Maintain and interpret statistical information and student records, material preparation, executing mailings, classroom and lab material setup, student materials preparation, catalog updates, and logistical support to instructors.
• Collaborate with the Marketing Department as needed on marketing support.
• CEO and Business Development Projects: Support the CEO and AFS Business Development VP through posting information to Salesforce, assisting with BD initiatives, making calls, and similar projects as needed.
• Assist with grant writing.
• Perform other duties for AFS and the Institute as assigned.

Required Skills or Experience:

• Bachelor’s degree in Business, Communications, Marketing, or similar field.
• 5 years’ association or continuing education program experience or similar.
• History of successful inside sales experience or strong customer service skills.
• Well-developed project management skills; excellent oral and written communication skills; ability to prioritize and manage multiple ongoing projects in a fast-paced environment.
• The ideal candidate will be computer proficient with a background in Salesforce (or similar CRM), learning management systems, and Microsoft Word, Excel, PowerPoint, and Outlook, including being able to navigate Office 365.
• Ability to work as part of a small team environment.
• Must be able to read and write in English.
• Must be self-motivated and possess the ability to work independently and use sound, independent business judgment.
• Ability to travel and work flexible hours when assigned for events and virtual courses.
• Must have a valid driver’s license and clean driving record.

Physical Demands:

Required to stand, walk, sit, use hands to finger or feel objects, reach, balance, stoop. Vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

The work is classified as Light Physical Demand Level (PDL) by the US Dept. of Labor’s Dictionary of Occupational Titles. Frequencies: Occasional (1-33%); Frequent (34—66%); Continuous (67-100%)

LIFTING DEMANDS:

• Lift up to 20 lbs. on an occasional basis floor to waist.
• Carry up to 20 lbs. on an occasional basis up to 25 feet.

POSTURAL DEMANDS:

• Sitting – frequent
• Standing – occasional
• Walking – occasional
• Bending/stooping – occasional