Job Summary:
The Director of Operations is responsible for the efficiency and effectiveness of their assigned Provider sites. He/she manages the facilities in collaboration with the local Office Manager / Supervisor. The Operations Director provides leadership of implementing best practices and is the main source of communication between the office and NOMS administration.
Essential Functions:

• Adds value as a key member of management; understands the business, financials, industry and strategy. Serve as the primary liaison between offices and NOMS Administration.
• Supervises office managers/supervisors, provides direction, coaches, train and develops, and manages performance to practice goals and expectations. Ensure staff are trained and working at the top of their licenses and at the highest standards, with appropriate staffing levels to support providers. Manages staff within regulatory and labor laws, and ensures training compliance across the organization.
• Analyzes and is accountable for dashboard, scorecard, and daily metrics, communicating variances that are logical, timely and action-oriented.
  
  1. Provide at a minimum quarterly updates to Providers and facilitate those discussions.
• Identify gaps, risks, threats and opportunities for their assigned offices and identify strategies to address them.
• Ensures strong participation in the quality improvement programs.
• Provide regular engagement with office Providers and Personnel to keep them up to speed on NOMS initiatives.
• Provide primary oversight of practice onboarding's in their region. Provide updates to all key stakeholders and serve as a project manager to ensure completion in key tasks.
  
  • Keep track of the go-live process and make sure all requirements from the Providers are met.
  • Gather up-front standard documentation (i.e.: forms, floor plan, staffing information, etc.)
  • Ensure the dates / requirements are thoroughly explained to the provider and schedules are cleared and training dates are coordinated.
  • Make sure providers are ready for rounding and have questions and/or concerns ready to be discussed.
  • Review all construction and equipment quotes with appropriate departments.
  • Be onsite during go-live to provide support and point of contact for concerns.
• Initiate key metrics and performance initiatives to drive profitability
• Address issues in a timely manner and diffuse situations as necessary.
• Have a basic understanding of PCMH concepts and policies, including order guidelines, PDSA and PFAC projects and discussions.
• Have a basic understanding of Value Based concepts and policies, including HCC coding, the difference between shared savings and risk models.
• Understand the role of the care team, including, but not limited to fall risk, DSME and Dietician services available.
• Understand and encourage the use of telemedicine.
• Understand eCW workflows, both Practice Management and Clinical.
• Provide assistance and help coordinate group purchasing.
• Understand other services that NOMS may be able to provide (i.e.: Referral management, Call Center, DME, Vaccinations, other ancillaries, etc.).

Competencies:

• Excellent organization and follow-through skills, attention to detail and the ability to work within time constraints.
• Strong decision-making capabilities.
• Proficient in Kronos, Microsoft Outlook, Word, Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Ability to self-direct.
• Strong interpersonal skills.
• Ability to be flexible and handle changing priorities.
• Positive, people-centric leadership style, be able to grasp complex problems quickly and provide reasonable direction and counsel.

Education and Work Experience:

• At least five years of Operations experience in a healthcare setting.
• Bachelor's degree in business, or a related field preferred.

Environmental/Working Conditions:
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones. Minimal exposure to communicable diseases.
Physical/Mental Demands :
Normal office environment. Work is typically performed at a desk or table requiring the use of standard office equipment. Intermittent sitting, standing and stooping. May view computer screen for long periods of time. Work may be stressful at times. Interaction with others is constant and interruptive.
NOMS is an equal opportunity employer committed to high standards of business conducted and civic responsibility. This includes our policy of offering fair and equal opportunities to every employee or applicant for employment regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation) age, national origin, disability or genetic information, or status as a Vietnam-Era or special disabled veteran, or any other protected classes, in accordance with applicable law.
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