Summary

Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment.

They work as part of a team to meet our Guests’ needs and give them a reason to come back.

Responsibilities Include

Team Environment

· Work well and interacts with others respectfully

· Respond positively to coaching and feedback

· Communicate with team members

· Able to learn and execute multiple tasks

Operations Excellence for Guest Satisfaction

· Provide guest service

· Resolve guest issues

· Follow Brand standards, recipes and systems

· Follow safety, food safety and sanitation guidelines; comply with all applicable laws

· Maintain clean and neat work environment

Profitability 

· Execute restaurant standards and marketing initiatives

· Handle POS transactions and payments with accuracy

· Prepare and deliver all products according to Brand standards

Skills/Qualifications

· Fluent in English

· Basic computer skills

· Capable of counting money and making change

· Able to operate restaurant equipment (minimum age requirements may apply)

Competencies

· Guest Focus

· Understands and exceeds guest expectations, needs and requirements

· Develops and maintains guest relationships

· Displays a sense of urgency with guests

· Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

· Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

· Sets and maintains high standards for self and others, acts as a role model

· Consistently meets or exceeds goals

· Contributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision Making

· Identifies and resolves issues and problems

· Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence 

· Develops and maintains relationships with team

· Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments