NORTHWEST LANDSCAPE SERVICES

Monarch Landscape Companies is a family of successful landscape brands in six states across the United States. We are a values-based learning organization committed to being the best place to work as a landscape professional. At Monarch Landscape Companies, your achievements determine your rewards, your abilities define your success, and your professionalism leads to autonomy.

We are currently seeking a Field Operations Manager to join our team!

JOB SUMMARY:

This position is responsible for supporting and ensuring operational excellence within the branch. This includes but is not limited to efficiency in new job estimates, new job start-ups, maintaining existing larger jobs, effective crew utilization, and growing professionalism within the crew.

QUALIFICATIONS:

Education

• Bachelor’s degree in Business Administration, Landscape Architecture or Horticulture preferred

Experience

• At least 5 years related work experience

License or Certification

• As required by state and federal law
• Valid driver’s license issued by the state where employed
• Commercial Pesticide Applicators License, or ability to obtain within 1 year
• Certified Landscape Technician (CLT) or ability to obtain within 1 year

Specialized Skills

• Strong relationship building and customer relations skills
• Strong management and leadership skills
• Experience working the commercial property managers a plus
• Effective oral and written communication
• Ability to operate commercial landscape equipment and tools
• Have a working understanding of irrigation repairs and familiarity with irrigation controller monitoring and adjusting
• Ability to prioritize multiple tasks and perform well under deadlines
• Excellent organizational skills and flexible
• Basic understanding of Microsoft Excel, Word, and Outlook’
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret a variety of instructions in written, oral, diagram and/or schedule format
• Ability to read, write, and comprehend English
• Ability to speak effectively before employees and clients

ESSENTIAL DUTIES

1. Identify and evaluate maintenance improvement opportunities within each job and site.
2. Provide accurate, by scope, task hours and other recommendations for new job estimates, specific by site.
3. Create plans that are tailor-made for the site we are bidding on, including helping branch managers with operational items that may be overlooked
4. Effectively communicate with the customer to help visualize the operations plans prior to the actual start date and maintain customer retention including 30-60-90 day plans to ensure original promises are met by their deadlines.
5. Build and manage a heat-crew for the branch. The heat-crew will handle non-routine tasks of contracts including new job start-ups, underperforming properties, leaf management seasons, and unexpected events.
6. Work closely with the Branch Manager to review underperforming larger properties to lay out an initial plan in identifying areas of improvement and adjust accordingly.
7. Participate during branch operation meeting discussions to reduce and manage overtime in job sites.
8. Demonstrate strong leadership skills, including fostering development and professionalism in Maintenance Foreman.
9. Bridge a relationship between prior/potential employees with Area Managers by sourcing candidates for the new season.
10. Support overall new customer retention goal of 100% within the first year.
11. Support existing customer retention goal above 92%.
12. Support key foremen and field employees’ retention goals.
13. Improve gross margin percentage of existing jobs.
14. Other duties as assigned.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• Constantly required to talk, hear, see, sit, stand and walk
• Frequently required to drive a vehicle unaccompanied
• Must be able to see at close vision, distant vision, peripherally, have depth perception and have the ability to adjust focus
• Frequent use of hands to manipulate, handle or feel objects, tools or controls
• Frequently required to reach, bend, twist, stoop, crouch, climb and balance
• Occasionally required to lift 25-50 lbs
• Occasionally required to look at computer screens and operate a keyboard and mouse

Work Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• Occasionally works with mechanical objects and outside in all weather conditions
• Occasionally exposed to fumes or airborne particles and toxic or caustic chemicals
• Occasionally exposed to loud noise levels

Total Rewards

At Monarch, we strive to deliver a Total Rewards package that will attract, engage, and retain top talent. Elements of our Total Rewards package include competitive base pay and variable compensation opportunities.

Monarch also provides eligible employees with an array of additional benefits, including:

• The opportunity to enroll in a variety of healthcare benefit programs, including medical, dental, and vision plan options; flexible spending accounts; retirement savings plans; term life/ad&d; and a number of supplemental insurances
• Company Provided Life/AD&D
• Employee Assistance Program
• 7 Paid Holidays
• 3 Days Paid Bereavement
• 5 Days Paid Jury Duty
• Employee Equity Program
• Paid Time Off Starting at 2 weeks per year
• Sick Pay in accordance with applicable state or local ordinance
• Take Home Vehicle
• On-Demand Pay Through A Partnership with DailyPay
• Referral Bonuses Programs
• Gym Membership and Mobile Carrier Discounts
• Education Assistance
• Best-in-Class Learning Management System
• Career Advancement Opportunities

The specific programs and options available to any given employee may vary depending on eligibility factors such as position, tenure, geographic location, and the applicability of collective bargaining agreements.

Please note that the salary information shown below is provided in compliance with state specific laws. Salaries are based upon candidate experience and qualifications, as well as market and business considerations, and therefore may be different in other locations or operating divisions.

Pay range: $75,000 - $80,000

Northwest Landscape Services is an EEO and E-Verify participating employer.

Northwest Landscape Services is an On Demand Daily Pay employer.