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1 NL-24-013 FBI Desktop Specialist Job in Huntsville, AL

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NLogic
Huntsville, AL | Full Time
$49k-62k (estimate)
3 Months Ago
NL-24-013 FBI Desktop Specialist
NLogic Huntsville, AL
$49k-62k (estimate)
Full Time | Business Services 3 Months Ago
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NLogic is Hiring a NL-24-013 FBI Desktop Specialist Near Huntsville, AL

Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business application software, and various operating systems.• Install desktops, portable computers, peripherals, and software products for networked, classified, and unclassified, and standalone environments.• Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.• Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.• Analyze and assess customer service requests and provide prompt technical solutions.• Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.• Prepare progress/status reports and submit to team leads as required.• Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.• Identify and document areas for process improvements.• Contact and effectively communicate with users by telephone, electronic communications, or in person.• Prepare equipment for reuse or surplus of property actions.• Provide technical support for customers assigned to remote locations as required.• Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.• Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.• Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment.Required: High school diploma and 3 years of experience working with IT equipment OR an Associate degree and 2 years of experience OR a Bachelor’s degree and 0 years of experience. Demonstrated proficiency installing, maintaining, repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers.Desired: IT Certifications applicable to desktop and mobile computer support. Experience providing excellent customer service. Candidate must be a U.S. Citizen. An active final Top Secret clearance is required (Interim Top Secret will not be accepted).This is a full-time position located in Huntsville, AL. Must be available to work some weekends and after-hours.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$49k-62k (estimate)

POST DATE

02/23/2024

EXPIRATION DATE

05/19/2024

WEBSITE

nlogic.com

HEADQUARTERS

HUNTSVILLE, AL

SIZE

200 - 500

FOUNDED

2009

CEO

TIMOTHY THORNTON

REVENUE

$10M - $50M

INDUSTRY

Business Services

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About NLogic

nLogic is an employee-owned, small business that delivers logical solutions to our Government and industry customers. Our customers include Army, Navy, Air Force, Special Operations, Missile Defense Agency, Defense Commissary Agency, NASA, and US Department of Agriculture. Core competencies include system engineering and integration, software life cycle, modeling and simulation, test and evaluation, logistics, information technologies, and cyber security. Current office locations include Huntsville, AL; Vandenberg Air Force Base, CA; Fort Greely, AK; Colorado Springs, CO; Fort Lee, VA; and Arn...old Air Force Base Tullahoma, TN. We are ISO 9001:2008 certified, AS9100C compliant, CMM-I Level 2, and ITAR registered. Our Vision: Our vision is to be the premier provider of products and services in our market, by offering innovative and logical solutions essential to meet our customers needs. Mission: Our mission is to employ highly skilled and responsive individuals dedicated to consistently providing superior services and products. We use honest, ethical, and accountable business practices to help our clients exceed their goals in the most cost effective and time efficient manner. Long-Standing Customer Values: Exceed customer requirements & expectations, Ensure quality on consistent basis, Conduct business with integrity & respect, Be dependable and responsive, Accept accountability for our actions, Perform within reasonable cost, and Be trusted teaming partner. Long-Term Employee Values: Attract & retain high-quality personnel, Provide quality management & leadership, Ensure challenging & stable environment, Encourage professional development & career growth, Reward exceptional service, Maintain outstanding benefits package, and Enable employee ownership. More
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