Functional Title: Assistant IT Manager

Corporate Title: AVP

Department: Corporate Operations

Reports To: IT Manager (to COO)

Overtime Eligible (Y/N): N

Position Summary: In collaboration with IT Manager, ensure streamlined operations of the IT function in alignment with the organization’s business objectives by planning, coordinating, and executing IT-related activities through management and oversight of the outsourced IT service.

Essential Duties/Function:

1. Oversee IT Systems and Infrastructure in collaboration with IT Manager:

Ensure the smooth and secure operations of all NLGIA technology equipment and functions, including outsourced system in accordance with corporate requirements and SEC guidelines.

1. Collaborate with external IT vendors:

Liaise with external IT Vendors to provide beneficial technology solutions for day-to-day operations and facilitate the achievement of strategic goals and objectives.

1. Manage IT Projects:

Execute the planning and completion of internal IT-related project (focusing on the PJ with the main IT vendor)

1. Establish and maintain a Robust IT Security Environment:

Assist the IT Manager with implementing and governing security controls, access management, monitoring, and compliance measures.

1. Support IT Risk Management:

Assist the IT Manager with security risk assessments, DR/BCP tests and security reports/policies/rules.

1. Manage the User Environment: In collaboration with IT Manager, oversee network access, storage, hardware set up, and software installation.
2. Lead User Support:

Oversee the IT-Helpdesk in providing troubleshooting, user manuals, and IT issue guidance. Investigate and resolve complex matters with the IT vendor when escalation is necessary.

1. Enhance Employee IT Communication & Training:

Communicate with employees at all levels regarding various support needs. Organize training and meetings to cover topics such as security practices and productivity tools.

1. Stay abreast of changes in technology:

Research and recommend new technologies for business efficiency in accordance with company goals.

1. Perform Miscellaneous duties as assigned.

Experience/Qualifications:

• Bachelor's degree in computer or technology-related field, or equivalent work experience.
• At least 5 years of related experience, preferably within the financial sector.
• Previous experience working with outsourced IT vendors.
• Fluency in Japanese and English required.
• Ability to troubleshoot and ensure data security.
• Individual must possess sound problem solving and assessment capabilities.
• Strong analytical, organizational and interpersonal skills required.

The expected annual base salary for this position ranges from $100,000-$115,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus based on qualitative factors.

In addition to a competitive base salary and discretionary bonus eligibility, we offer a generous benefits package which consists of the following:

• Medical, Dental, and Vision Insurance – Premiums for employees are covered at 100% and premiums for dependents are covered at 70% by the company
• 401k match and Money Purchase Plan (fully company-funded)
• Life Insurance and Disability Insurance
• Pre-tax Commuter Benefits
• Up to 6 weeks of Paid Parental Leave
• Tuition Reimbursement
• Current Hybrid Work Arrangements
• Paid Holidays in addition to vacation days, floating days and paid sick time

Disclaimer: 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. This document is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the incumbents. Job responsibilities are subject to change, with or without notice. All employees may be required to perform duties outside of their normal responsibilities at any time at the Company’s sole discretion. This document does not constitute a contract of employment with you of any kind, express or implied for any duration, or with respect to any of its stated or omitted terms. As described in the Company’s employee handbook, the Company reserves the right to terminate your employment with or without cause, notice or reason at any time at its sole discretion.

NLGIA is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, sex, gender (including gender identity and gender expression), national origin, citizenship, immigration status, age, disability, sexual orientation, military or veteran status, genetic information, sexual or other reproductive health decisions, or any other characteristic protected by applicable federal, state or local law.

During the application process and, if hired, during employment, I agree to participate (if so requested by the Company and as not prohibited by applicable law) in testing to determine whether employees are under the influence of controlled drugs or illegal substances. Such tests or examinations will be performed by qualified professionals selected by the Company.

This submission of my application attests to the fact that the information that I have provided on my application, resume, given verbally, or provided on any other materials, is true and complete to the best of my knowledge and also constitutes authority to verify any and all information submitted on this application. I understand that any misrepresentation or omission of any fact in my application, resume or any other materials, or during any interviews, can be justification for refusal of employment, or, if employed, termination from the Company’s employ. The Company or its agents may seek to verify the information on this application. As such, I hereby authorize the Company or its agents to contact any former employer or any representative of any other organization to which I have made reference in this application, and I hereby authorize said employer and/or representative to provide information to the Company on my behalf. I also affirm that I have not signed any kind of restrictive document creating any obligation to any former employer that would restrict my acceptance of employment with the Company in the position I am seeking. I understand that this application is not an employment contract for any specific length of time between the Company and me, and that in the event I am hired, my employment will be “at will” and either the Company or I can terminate my employment with or without cause and with or without notice at any time. The Company may, at its sole discretion, hold in abeyance or revoke, amend or modify, abridge or change any benefit, policy practice, condition or process affecting its employees.

I acknowledge that I have read all of the above statements, and that I understand them.