Job ID: 730036

IA-CR-ITS2-Systems Engineer

Client: State of Indiana

Duration: 03 months

Location: 101 1st St SE, Cedar Rapids, IA 52401

Candidates local to Indiana are the preference

GENERAL SUMMARY

• The Systems Engineer s role is to design, install, administer, and optimize servers and related components to achieve high performance of the various business applications supported by the City of Cedar Rapids.
• This includes local, remote, and cloud-based solutions, ensuring application availability, configuring new implementations, and developing processes and procedures for ongoing server environment management.
• Where applicable, the Systems Engineer will assist in overseeing the physical security, integrity, and safety of the data center/server environment.
• The Systems Engineer plays a crucial role in providing creative, dynamic solutions for various needs at the City of Cedar Rapids.
• The city maintains a highly available environment requiring coordination with local departments and providing critical services.
• As a customer-centric Division of the City, IT staff must display the highest levels of professionalism, teamwork, and flexibility.

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the principal duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Collaborate with IT, City management, and leaders to assess near- and long-term virtualization capacity needs with financially sound solutions.
• Develop strategies for service implementations; architect the infrastructure required to support those strategies.
• Act as project lead in designing and reviewing new services, applications, and hardware; conduct capacity planning as needed.
• Lead, coordinate, and participate in key process improvements as they relate to the server environment.
• Coordinate and collaborate with network engineering, business application, and database administration functions to ensure server and cloud service availability, reliability, and scalability to meet business demands.
• Collaborate on and implement policies, procedures, and technologies to ensure service security and compliance.
• Develop, implement, and maintain policies, procedures, and associated training plans for systems administration, usage, and disaster recovery.
• Check the service desk database for Incidents and Service Requests; prioritize and respond to tickets as appropriate and within stated SLAs.
• Serve as the cornerstone for escalating server issues; provide timely response to customer escalations.
• Define and document best practice procedures for implementation and maintenance of the environment.
• Perform file system configuration and management; define and perform server backups and recovery procedures.
• Planned and implemented strategies for disaster recovery and business continuity solutions within the environment.
• Planned and implemented server upgrades, software upgrades, maintenance fixes, and vendor-supplied patches and coordinated those efforts with the system engineer and applications team.
• Provided web administration support by overseeing and maintaining web server functions, such as ensuring the stability of logging and metrics data.
• Monitor and test system performance and provide performance statistics and reports.
• Stay current on security-related trends and make recommendations based on research.
• Create shell scripts as required.
• Manage enterprise directory services and support server infrastructure.
• Manage all cloud-based back-office services and provide integration support for all other cloud-based services.
• Define and implement strategies for integrating disparate operating environments.
• Recommend and execute modifications to the server environment to improve efficiency, reliability, and performance.
• Develop and server documentation and maintain training materials.
• Manage and/or provide guidance to junior members of the team.
• Perform services and security audits, backups, and recovery.

MINIMUM ENTRANCE QUALIFICATIONS

• University degree in computer science or related files and/or 5 7 years equivalent work experience.
• Microsoft Certified Professional or higher
• VMware Certifications

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• At least five years of equivalent work experience in a senior technical, analytical position responsible for managing server environments.
• Moderate to advanced knowledge of VMware.
• Experience implementing a new ESX cluster, migrating clusters, decommissioning hosts, updating VMware tools, and building a new vCenter.
• Troubleshooting ESX issues related to storage, network, and performance issues.
• Advanced knowledge of Windows Server, Active Directory, RedHat, SharePoint, and MS Teams.
• Moderate to advanced knowledge of the following Technologies, including Pure Storage, Nimble Storage, and Dell Servers.
• It is not required but beneficial if you are familiar with VEEAM.
• Experience installing, configuring, and maintaining all manners of server hardware and associated network equipment, including SCSI, RAID, and I/O topology.
• Experience with server performance tuning and monitoring tools.
• Excellent hardware troubleshooting experience.
• Ability to follow the City s change management policy.
• Ability to work tickets through the City s service desk ticketing system with detail.
• Working technical knowledge of scripting code using VBScript, Command Shell, PowerShell, or related tools.
• Good understanding of the organization s goals and objectives.
• Knowledge of applicable data privacy practices and laws.