Overview

The West Trenton Workers’ Compensation Department is seeking an individual who has a desire to provide superior customer service for their Claims Information Service Representative.

The Scheduled hours for this position are Monday through Friday 8:45am to 5:00pm.

Responsibilities

• Answer calls from internal and external customers using excellent customer service skills.
• Utilize available tools and databases to provide accurate information to callers.
• Process incoming First Reports of accident via telephone, email and fax accurately and expeditiously.
• Actively listen to and transfer calls when appropriate to achieve a first call resolution.
• Accurately complete authorization requests and escalate requests to appropriate personnel when needed.
• Complete callbacks in a timely manner, documenting calls and results in computer correspondence.
• Navigate multiple computer systems simultaneously to access and document appropriate information.
• Screen all calls and decide what can be handled at the CIS.
• Provide support and backup to other areas in workers’ compensation claims, complete other tasks as needed.

Requirements

• Previous inbound telephone customer service experience in a call center environment preferred.
• Ability to problem solve and work independently.
• Accuracy and attention to detail.
• Ability to provide excellent customer service while demonstrating impeccable phone etiquette.
• Excellent verbal and written communication skills.
• Strong data entry skills.
• Bilingual English/Spanish is preferred.
• Reliability.
• Insurance experience and knowledge of medical terminology a plus.
• Use of Claimcenter, PolicyCenter, InContact a plus.

Salary: $38,000 – 45,000 annually. Salary is commensurate with experience and credentials.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.