Overview

Responsibilities

• Represents the department on business and technology projects.
• Works collaboratively with other BPU teams on enterprise projects impacting the department.
• Participates in requirements elicitation, analysis, and testing activities for the business technology solutions and or data/reporting efforts.
• Prepares documentation for these efforts such as requirements, test plan/test cases, reports, presentations, and deployment memos. Keep documents stored (and accessible) and update them as needed.
• Writes and executes test plans and scenarios in support of business and technology projects, including integrations with other systems. Participate in cross-functional testing initiatives.
• Conducts post-deployment smoke testing activities to support technology deployments.
• Assists in providing information for cost-benefit analysis (CBA) for project and process initiatives.
• Communicates project status and provides updates to department management.
• Identifies and replicate issues; understand the priority, impact, frequency, and severity. Escalate defects and production issues for remediation. Track issues to resolution.
• Assists in the prioritization of defects, enhancements, and improvement requests.
• Works with department management to evaluate metrics and define business process and solution improvements.
• Prepares training documentation and deliver training to department staff.
• Documents “current state” and “future state” processes using various tools, including Microsoft Visio.
• Creates/maintains various queries/reports leveraging SQL and/or other reporting tools.
• Works to enhance knowledge of processes and workflows within the department.
• Facilitates meetings with the department and other business units.

Requirements

• Bachelor’s Degree required (Finance or Accounting is preferred); or equivalent hands-on work experience with business process initiatives.
• Two to five years’ of experience in an analytical role (i.e., business process, project management, software development and analytical techniques and practices) is required.
• Strong organizational and time management skills.
• Demonstrated ability to adapt to frequent and unexpected changes.
• Strong analytical and problem-solving skills.
• Demonstrated ability to write and communicate clearly, concisely, and in a manner that connects to a wide audience (i.e., technical, non-technical staff).
• Demonstrated proficiency in Microsoft Office Suite: PowerPoint, Word, Excel (including some knowledge of pivot tables, formulas, macros) is required.
• Visio is preferred.
• Experience in Workday Financials is preferred.
• Property and Casualty Insurance industry knowledge a plus.

Salary Range: $67,000 – 85,000. Salary is commensurate with experience and credentials.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.