We have multiple roles open for SRE and Production support at Frisco, TX & Overland Park, KS.

Prior experience with telecom clients would be preferred, like T-Mobile / AT&T / Charter / Cox.

Role1# System Reliability Engineer

Location: Overland Park, KS (on-site)
No. of positions: 2

1. Experience with the TMO back-office engagement rules across different teams is a big win.

• ServiceNow
• PIER
• Jira
• Engagement familiarity with CCoE, Corporate Security and compliance

1. AWS Provisioning:

• Experience provisioning and managing AWS resources using services like EC2, S3, RDS, VPC, etc.
• Experience with CLI commands

1. AWS IAM:

• Proficiency in managing AWS Identity and Access Management (IAM) policies, roles, and permissions.

1. Experience with Conducktor Implementations:

• Hands-on experience with implementing and managing infrastructure as code (IaC) using tools like kubectl.

1. Experience with Reading Splunk Logs:

• Familiarity with parsing and analyzing log data using Splunk.

1. Experience with GitLab and CI/CD Pipelines:

• Proficiency in using GitLab for version control and setting up Continuous Integration/Continuous Deployment (CI/CD) pipelines for automated software delivery.

1. Postman API Scripting or Similar:

• Experience in scripting API requests and testing using tools like Postman or similar API testing tools.
• Experience in JWT and access tokens to access API

Nice to have:

1. SQL Server Query Capable:

• Ability to write and optimize SQL queries for data retrieval and manipulation, especially for SQL Server databases.

1. Understanding of Key Management (Vault Solution Integration):

• Knowledge of key management solutions like T-Vault and Enterprise Vault

1. Programming capabilities in one or more language: Python, Java, etc can be used to create custom tools to help test automation and stress testing.

Role2# Production Support Engineer

Location: Overland Park, KS or Frisco, TX (on-site)
No. of positions: 2

Support Team (Production Support Specialist)

Emphasis:

" Able to analyze monitoring data from Kibana/Grafana

" Able to work on-call 24/7 hours

" Able to use tools (Postman/SoapUI) to check service availability

" Production Support/Ticket Management experience

" Able to assess Java JVM health

" Able to clearly communicate status

Required:

" Linux

" DevOps: OpenShift/Kubernetes/Docker

" Tomcat

" Kafka/MQ

" SQL

" Monitoring: Kibana/Gryfana (able to analyze the data)

" REST, SOAP, JSON, XML

Desired:

" Java JVM tuning

" Cassandra Database (NoSQL)

" Monitoring: Apps Dynamics, Prometheus, ELK, Zabbix

" YAML

" SoapUI

" Postman