Role: Okta Analyst

Location: Las Vegas, NV Day 1 onsite

Type: Fulltime

Job Description:

• Technical Support:

o Handle escalated customer inquiries related to CIAM, including authentication, authorization, and user registration.

o Investigate and resolve complex technical issues promptly.

o Collaborate with L1 / L2 support and engineering teams to ensure timely resolution.

o Hands-on design, implementation, configuration, integration, and deployment experience with CIAM tools like OKTA, Ping etc.

o Well versed with all the various CIAM components and modules.

o Experience in the design and implementation of CIAM custom connectors.

o Web Services (both Soap Based as well as Restful).

• Platform Expertise:

o Develop in-depth knowledge of Auth0 and Okta CIAM platforms.

o Assist customers with configuration, integration, and customization.

• Incident Management:

o Monitor and manage incidents, adhering to SLAs.

o Document troubleshooting steps and resolutions.

• Customer Communication:

o Communicate effectively with customers, providing clear and concise instructions.

o Escalate critical issues to L3 support or engineering teams.

• Continuous Improvement:

o Identify areas for process improvement and contribute to knowledge base articles.

o Stay updated on industry trends and best practices.

Qualifications

• Bachelor s degree in computer science, Information Technology, or related field.
• Experience:

o Overall 10 years in access management space