Description

Job Title: Team Lead GPS QA

Job Code: 107557

Job Summary

The Team Lead GPS QA position leads a cross-functional team that has the responsibility for the continuous development, delivery, management and improvement of work activities as well as processes which directly support NiSource’s GPS Precision Data Program. Leading a team in the GPS Program Support organization by providing day-to-day leadership, coaching, and support to team members to ensure business objectives are achieved while providing exceptional execution.

Key Results:

• Stimulates a positive, continuous improvement environment with strong emphasis on the safe and reliable delivery of energy services at highest value for the customer
• Drives execution with accuracy as the premier focus
• Accurate, timely and quality recording of natural gas facilities records through GPS Program collection activities
• Excellent communications with mobile workforce, field operations, system operations, meter-to cash, call center, construction services, and all others that may apply to ensure collaborative and effective partnerships
• Assess and appropriately distribute workload to employees
• Departmental support systems and tools are utilized and work is coordinated among various departments resulting in effective scheduling, coordinating, assigning, and data reporting
• Management of staffing levels to ensure timely completion of all assignments, goals, objectives, and exceptional accuracy.
• Motivated and engaged teams focused on exceptional execution of work plans and business objectives
• Robust succession plan in place to promote sustainable leadership continuity

Principal Duties and Responsibilities

• Provide daily supervision, technical advice, training and information to team members
• Collaboratively drive identification, assessment and execution of ongoing process improvement opportunities in terms of user experience, equipment/software functionality, quality and productivity appropriately making recommendations to leadership
• Plan, direct, supervise, and evaluate workflow. Coordinate work activities to meet operational requirements
• Ensure the GIS data structure and data quality support the effective use of spatial data in applications throughout the enterprise
• Drive to implementation actions and processes to ensure the safe, reliable and high value delivery of service to customers
• Actively seek and keep up-to-date with professional/technical developments and emerging related technologies relevant to the program
• Coach and develop each team member to assist them in reaching their maximum potential. Document each team member’s short and long-term career objectives and guide them in creating robust development plans
• Build effective partnerships with appropriate field leaders to ensure a high level of collaboration between the organizations
• Create a culture of continuous improvement within the team
• Be visible, check in with team members, be proactive in managing emerging issues
• Work closely with other Leaders and Managers to promote unity and role-model collaborative relationships in meeting Integration Center objectives

Required Qualifications for Position

• High School Diploma or equivalent
• Five years of experience in Damage Prevention, GPS Data Collection, GIS administration or gas utility operations experience.
• Supervisory experience or proven leadership ability
• Demonstrated skill in organizing, scheduling, and planning work to maximize operating effectiveness
• Ability to assess and make sound decisions
• Valid Motor Vehicle License
• Must be able to travel-approximately 10%, throughout the state ONLY.
• Proficiency in basic PC applications

Preferred Additional Qualifications for Position

• Acquaintance of Distribution Operations and policies
• Quality assurance program experience
• Bachelor’s Degree or Associates Degree from an accredited college, or equivalent work experience
• Customer information systems, work Management, GPS collector systems experience.
• Performance and productivity analysis experience

This position can be located anywhere within the NiSource service territory with a Columbus, OH preference.

Disclaimer

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

Inclusion & Diversity
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

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