SUMMARY

The Deli Shift Supervisor’s responsibilities are to assist the Deli Manager with running a profitable department including but not limited to ensuring customer service standards are being met, presentations are at expected levels, and safe food handling procedures are being followed while working in a safe manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers superior guest service and ensures absolute customer satisfaction
• Food preparation
• Knows use, and taste of products offered
• Properly handles and rotates product
• Day to day operational procedures to ensure stock level, inventory, and cleanliness
• Promotes sales
• Processes product through POS system
• Handles various tenders, cash, checks, credit / debit / gift cards and coupons
• Promotes and supports established programs
• Teaches, trains, and develops other Associates
• Assists in supervising and motivating the Deli team
• Follows all Health Code guidelines
• Works within company programs, policies and procedures.
• Follows all safety policies and procedures
• Other duties as assigned

KEY ATTRIBUTES

• Customer service skills
• Foodie
• Supervisory skills
• The ability to prioritize and multi task
• Honest / Integrity
• Detail Oriented
• Ability to work in a fast paced environment
• Problem solving skills
• High Energy Level
• Adaptability

SUPERVISORY RESPONSIBILITIES

• Assists with supervising Associates in the Deli Department in the absence of the Deli Manager.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include training associates; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

EDUCATION and / or EXPERIENCE

• High school diploma or general education degree (GED)
• One to three months related experience and / or training
• Equivalent combination of education and experience.

LANGUAGE SKILLS

• Read and comprehend simple instructions, short correspondence, and memos.
• Write simple correspondence.
• Effectively present information in one-on-one and small group situations to customers, clients, and other Associates of the organization.

MATHEMATICAL SKILLS

Basic addition, subtraction, division, multiplication, division, fractions, weights and measures.

CERTIFICATES, LICENSES, REGISTRATIONS

Food Handler’s Certification as required by State law provided at store level

RECOMMENDED EQUIPMENT

• Slip resistant shoes with closed toe and heel
• Hairnets / Hats
• Safety Cutter
• Uniform per store policy
• Pallet jack
• Ladder
• Stepladder
• Associates may be required to use standard deli equipment including, but not limited to

PHYSICAL DEMANDS

Regularly (Over 2 / 3 of the time)

• Stand
• Walk
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Communicate with associates and customers
• Taste and smell
• Lift and / or move up to 10 pounds

Frequently (Between 1 / 3 to 2 / 3 of the time)

• Stoop, kneel, crouch or crawl
• Lift and / or move up to 50 pounds

Occasionally (Less than 1 / 3 of the time)

• Climb or balance
• Lift and / or move up to 100 pounds
• Vision
• Close
• Distance
• Ability to adjust focus
• Ability to distinguish colors
• Peripheral
• Depth perception

WORK ENVIRONMENT

Regularly

• Moving mechanical parts
• Fumes or airborne particles
• Frequently
• Extreme heat

Occasionally

• Wet and / or humid conditions
• Chemicals while cleaning
• Extreme cold
• Risk of electrical shock
• Vibration

NOISE LEVEL

• Regularly
• Moderate

Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

Position requirements may vary by store location

Last updated : 2024-05-14