SUMMARY

The Front End Supervisor is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed. The Front End Supervisor will assist the Customer Service Manager in creating a positive store atmosphere for customers and a positive working environment for Associates while fostering the Niemann Harvest Market culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers superior guest service and ensure absolute customer satisfaction
• Maintains customer satisfaction by providing solutions to concerns
• Learns and uses the three E’s: Engagement, Educate, Empowerment
• Learns and uses the GUEST program
• Greet Customers. Be sincere
• Use a smile. Project a friendly manner
• Engage the customer in casual conversation
• Show respect toward customers purchases
• Thank them
• Understand all aspects of the cashier/bagger position
• Supervises Front End cleanliness and organization
• Controls traffic flow on the front endthrough the Queue system
• Process information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk
• Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.)
• Follows all store and department policies and procedures
• Follows safety policies and procedures; is a safety role model
• Other duties as assigned by supervisor

KEY ATTRIBUTES

• Passion/purpose
• Foodie/farmer
• Thirst for knowledge/curious/inquisitive
• People enthusiast/outgoing
• Genuine
• Good communicator/desire to share
• Trendy/fun
• Honest
• Techie
• Friendly
• Leadership skills
• People/Communication skills
• Integrity
• Ability to multi-task

SUPERVISORY RESPONSIBILITIES

• Manages 3-12 Associates on the front end. 
• Follows NFI policies and applicable federal, state and local laws.
• Assign and direct work
• Address complaints and resolves problems

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED)

LANGUAGE SKILLS

• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Write reports, business correspondence, and procedure manuals. 
• Present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

• Basic math concepts (addition, subtraction, division, multiplication)

CERTIFICATES, LICENSES, REGISTRATIONS

• There are no required certifications, licenses, or registrations

RECOMMENDED EQUIPMENT

• Slip resistant shoes with closed toe and heel
• Ladder
• Stepladder
• Uniform per store policy

PHYSICAL DEMANDS 

Regularly (Over 2/3 of the time)

• Stand
• Walk
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Stoop
• Kneel
• Crouch
• Communicate with associates and customers
• Lift and/or move up to 25 pounds

Frequently (Between 1/3 to 2/3 of the time)

• Lift and/or move up to 50 pounds
• Occasionally (Less than 1/3 of the time)
• Sit
• Climb
• Balance
• Overhead lifting
• Crawl
• Smell
• Lift and/or move up to 75 pounds

Vision

• Close
• Distance
• Peripheral
• Depth perception
• Ability to adjust focus
• Ability to distinguish colors

WORK ENVIRONMENT 

Occasionally

• Risk of electrical shock
• Outdoor weather conditions from exterior doors

Noise Level

• Moderate

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

**Position requirements may vary by store location