SUMMARY

The Deli Shift Supervisor’s responsibilities are to assist the Deli Manager with running a profitable department including but not limited to ensuring customer service standards are being met, presentations are at expected levels, and safe food handling procedures are being followed while working in a safe manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers superior guest service and ensures absolute customer satisfaction
• Food preparation
• Knows use, and taste of products offered
• Quality assurance checks of department
• Properly handles and rotates product
• Day to day operational procedures to ensure stock level, inventory, and cleanliness
• Promotes sales
• Processes product through POS system
• Handles various tenders, cash, checks, credit/debit/gift cards and coupons
• Promotes and supports established programs
• Teaches, trains, and develops other Associates
• Assists in supervising and motivating the Deli team
• Follows all Health Code guidelines
• Works within company programs, policies and procedures.
• Follows all safety policies and procedures
• Other duties as assigned

KEY ATTRIBUTES

• Customer service skills
• Foodie
• Supervisory skills
• The ability to prioritize and multi task
• Honest/Integrity
• Detail Oriented
• Ability to work in a fast paced environment
• Problem solving skills
• High Energy Level
• Adaptability

SUPERVISORY RESPONSIBILITIES

• Assists with supervising Associates in the Deli Department in the absence of the Deli Manager. 
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include training associates; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED)
• One to three months related experience and/or training
• Equivalent combination of education and experience.

LANGUAGE SKILLS

• Read and comprehend simple instructions, short correspondence, and memos. 
• Write simple correspondence. 
• Effectively present information in one-on-one and small group situations to customers, clients, and other Associates of the organization.

MATHEMATICAL SKILLS

• Basic addition, subtraction, division, multiplication, division, fractions, weights and measures.

CERTIFICATES, LICENSES, REGISTRATIONS

• Food Handler’s Certification as required by State law provided at store level

RECOMMENDED EQUIPMENT

• Slip resistant shoes with closed toe and heel
• Hairnets/Hats
• Safety Cutter
• Uniform per store policy
• Pallet jack
• Ladder
• Stepladder
• Associates may be required to use standard deli equipment including, but not limited to

PHYSICAL DEMANDS 

Regularly (Over 2/3 of the time)

• Stand
• Walk
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Communicate with associates and customers
• Taste and smell
• Lift and/or move up to 10 pounds

Frequently (Between 1/3 to 2/3 of the time)

• Stoop, kneel, crouch or crawl
• Lift and/or move up to 50 pounds

Occasionally (Less than 1/3 of the time)

• Sit
• Climb or balance
• Lift and/or move up to 100 pounds
• Vision
• Close
• Distance
• Ability to adjust focus
• Ability to distinguish colors
• Peripheral
• Depth perception

WORK ENVIRONMENT 

Regularly

• Moving mechanical parts
• Fumes or airborne particles
• Frequently
• Extreme heat

Occasionally

• Wet and/or humid conditions
• Chemicals while cleaning
• Extreme cold
• Risk of electrical shock
• Vibration 

NOISE LEVEL

• Regularly
• Moderate 

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

**Position requirements may vary by store location