SUMMARY

To assist the Pet Supply Plus Store Director in establishing and maintain superior customer service, accountability for the operation of the store insuring maximum sales and profitability through merchandising, inventory, expense control, Human Resources Management, and managing operating costs and shrinkage.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Drives store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly.
• Controls shrink, expenses and labor.
• Ensures appropriate merchandise stock levels, merchandise adjacencies and presentations; signing and assortment in all departments; ensures selling floor is adequately stocked.
• Evaluates and reacts to performance issues.
• Assists Store Director to train and develop store team.
• Processes information and merchandise through computer system and POS register system.
• Operates and uses all equipment necessary to run the store.
• Works various hours/days to oversee store operations.
• Ensures compliance with all laws, policies and procedures.
• Follows all PSP programs/promotions
• Assists with general care of animals
• Acts as Niemann Foods representative within the store and community
• Enforces safety policies and procedures; is a safety role model
• Other duties as assigned by supervisor

KEY ATTRIBUTES

• Product knowledge
• Passion for pet business
• Leadership skills
• People/Communication skills
• Excellent Customer Service skills
• Integrity
• Ability to multi-task

SUPERVISORY RESPONSIBILITIES

• Manages 3-4 Associates in the store.
• Provides direction, coordination, and evaluation of the store and Associates.
• Follows NFI policies and applicable federal, state and local laws.
• Trains and develop Associates
• Plan, assign, and direct work
• Reward and discipline Associates
• Address complaints and resolves problems

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED)
• Possess product knowledge of pets and pet related products
• 1 to 3 months related experience and/or training
• Knowledge of retail computer systems, Word and Excel a plus

LANGUAGE SKILLS

• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Write reports, business correspondence, and procedure manuals.
• Present information and respond to questions from groups of customers or associates

MATHEMATICAL SKILLS

• Basic math concepts (addition, subtraction, division, multiplication, percentages, distribution, penetration, gross profit, and sales per associate hour)

CERTIFICATES, LICENSES, REGISTRATIONS

• Some locations may require Power Industrial Truck Certification

RECOMMENDED EQUIPMENT

• Slip resistant shoes with closed toe and heel
• Safety Cutter
• Apron
• Uniform per store policy

PHYSICAL DEMANDS 

Regularly (Over 2/3 of the time)

• Stand
• Walk
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Communicate with associates and customers
• Lift and/or move up to 30 pounds

Frequently (Between 1/3 to 2/3 of the time)

• Climb
• Balance
• Stoop
• Kneel
• Crouch
• Overhead lifting
• Lift and/or move up to 50 pounds

Occasionally (Less than 1/3 of the time)

• Sit
• Crawl
• Lift and/or move up to 100 pounds

Vision

• Close
• Distance
• Ability to adjust focus
• Ability to distinguish colors

WORK ENVIRONMENT 

Regularly

• Exposure to animals including rodents, fish, amphibians, reptiles, felines, and canines

Occasionally

• Work in high places
• Fumes or airborne particles
• Toxic or caustic chemicals
• Risk of electrical shock
• Outside weather conditions

Noise Level

• Moderate

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

**Position requirements may vary by store location