4 CUSTOMER SUPPORT ASSOCIATE (Call Center Representative) Jobs in GREEN BAY, WI
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NICOLET NATIONAL BANK is Hiring a CUSTOMER SUPPORT ASSOCIATE (Call Center Representative) Near GREEN BAY, WI
Schedule - We are looking for someone who can work a rotating schedule. The rotating schedule starts as early as 6:15am and goes as late as 6:00pm. These are 8 hours shifts that change weekly. This position will also have to work one Saturday every 3-4 weeks from 7:00am-12:00pm. This is an in-office job, remote work is not an option. This position is primarily responsible for providing service on wide range of banking services via telephone and/or internet. Assists in development of customer relationships, including account service and sales.
As a Customer Support Associate you will:
- Answer incoming calls via the Call Center. Provides guidance directly to customer or determines most appropriate bank contact which to forward the inquiry.
- Provide excellent service to customers and co-workers by phone including actively promoting and selling additional bank products and services.
- Assist customers with online and mobile banking, debit and credit cards, account inquiries and transfers and various other financial service aspects.
- Assist internal customers with various network and software password resets and functionality.
- Maintain positive attitude while promoting products, services, and functions in fast-paced, multi-faceted environment.
- Actively engage in self-development through participation in meetings, committees, computer-based training, reading periodicals, maintaining product knowledge, etc.
- Maintain and orders department supplies and equipment.
- Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of Nicolet.
- Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
- Performs all other duties as assigned
Qualifications:
- High School diploma or equivalent.
- Understanding of banking and related products and services typically acquired through 1-3 years of experience in a bank customer service role.
- Must work both independently and be a team player.
- Ability to sit for prolonged periods on the phone and concentrate visually on a PC.
- Position requires judgment, tact and on-the-spot decision making.
- Effective verbal and written communication skills and strong interpersonal skills.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.
Equal Opportunity Employer/Veterans/Disabled
Job Summary
Full Time
Banking
$32k-40k (estimate)
04/27/2023
04/22/2024
nicoletbank.com
GREEN BAY, WI
500 - 1,000
2000
Public
MIKE DANIELS
$200M - $500M
Banking
Related Companies
About NICOLET NATIONAL BANK
Nicolet National Bank is a Wisconsin-based financial institution that provides personal and commercial banking products and services to individuals and businesses.
The job skills required for CUSTOMER SUPPORT ASSOCIATE (Call Center Representative) include Customer Service, Products and Services, Written Communication, Customer Relationship, Credit Card, Financial Services, etc. Having related job skills and expertise will give you an advantage when applying to be a CUSTOMER SUPPORT ASSOCIATE (Call Center Representative). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CUSTOMER SUPPORT ASSOCIATE (Call Center Representative). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CUSTOMER SUPPORT ASSOCIATE (Call Center Representative) positions, which can be used as a reference in future career path planning. As a CUSTOMER SUPPORT ASSOCIATE (Call Center Representative), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SUPPORT ASSOCIATE (Call Center Representative). You can explore the career advancement for a CUSTOMER SUPPORT ASSOCIATE (Call Center Representative) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Associate job description and responsibilities
Understand customer requirements so as to provide appropriate clarifications and solutions.
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Support agents can find out which tickets need their attention the most by creating customized ticket views.
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Develop professional relationships with ongoing customers through excellent customer service.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Associate jobs
To save time on responding to common questions, Freshdesk lets support reps create canned responses.
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Listen attentively and actively.
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Take ownership and responsibility.
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Attending training sessions to grow knowledge of products and to develop customer service skills.
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Maintain broad knowledge of customer products and services.
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Step 3: View the best colleges and universities for Customer Support Associate.
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