Depa rtment: Emergency Department, FOCUS Program
Address: 1611 NW 12 Ave, Miami, FL 33136
Shift Details: Full Time, Monday-Friday 10am-6:30pm
Why Jackson Memorial Hospital:
Jackson Memorial Hospital is the flagship hospital for Jackson Health System and it has been a beacon of medical excellence and community care for more than a century. Throughout its rich and storied history, Jackson Memorial - located in the heart of the City of Miami - has been ground zero for some of the world's greatest medical breakthroughs and important moments in South Florida. We've grown into one of the nation's largest public hospitals, and one of the few that is also a world-class academic medical center with a proud mission and proven success. Jackson Memorial is an accredited, tertiary teaching hospital with 1,500 licensed beds, where nearly every medical specialty is provided by some of the world's most skilled and highly regarded multidisciplinary team of healthcare professionals.
A Day in the Life
This Outreach Navigator will act as a Linkage to Care Specialist and will play a pivotal role in facilitating the coordination of initial appointments for HIV/HCV-positive individuals identified through the FOCUS program. The specialist will work closely with the Department of Health (DOH) to determine patient status and will undergo training to provide HIV/AIDS counseling, testing, and linkage services, all while adhering to confidentiality and privacy policies. Additionally, the specialist will collaborate with hospital and community resources to offer diverse and equitable linkage options for patients, aiming to optimize they access to healthcare. The specialist will also be performing data entry, clerical functions, and providing assistance to the Project Director in monthly and quarterly data reporting.
Summary
The Outreach Navigator develops relationships with community partners to provide opportunities for education and outreach to uninsured and underinsured individuals. The scope of this position includes:

• Coordinating meetings with providers, community programs and other groups
• Educating individuals about federally-funded insurance marketplace (www.healthcare.gov)
• Acting as a resource for consumers
• Enrolling individuals in insurance programs under the Jackson Insurance Navigator grant.

Responsibilities

• Coordinates with providers and community groups to schedule Jackson Insurance Navigator at community events, health fairs and others gatherings.
• Assists Project Director in scheduling assignments for outreach and in-reach initiatives.
• Conducts outreach to consumers with a health insurance and coverage option focus. Distributes fair and impartial information concerning enrollment in QHPs, the availability of premium tax credits and cost-sharing reductions in accordance with federal tax laws and enrollment in public programs.
• Educates the public about the value of health insurance for the individual and family in culturally and linguistically appropriate ways.
• Informs consumers, particularly the uninsured and underinsured, about health insurance and coverage options available through healthcare.gov.
• Aids consumers in understanding health insurance terms, such as premiums, deductibles and co-insurance.
• Provides materials and explanations about the ten required Essential Health Benefits of all Affordable Care Act policies.
• Informs consumers about the application process, required documentation needed, mandated requirements and any exemption criteria.
• Explains program eligibility rules for advance premium tax credits, cost sharing reductions, Medicaid or CHIP.
• Describes the various methods available to purchase and enroll in QHP.
• Addresses questions regarding access to enrollment methods and the submission of enrollment documentation.
• Explains the enrollment criteria for purchasing insurance through healthcare.gov.
• Administers tools to assess insurance needs for individuals, including all persons who reside in a household, to identify possible eligibility for insurance options.
• Assists individuals with the enrollment process.
• Provides referrals to other social service providers or Navigators as needed.
• Handles post-enrollment inquiries issues and grievances.
• Maintains expertise in Navigator duties and program specifications.
• Gathers information for verification, statistical and grant reporting purposes.
• Monitors consumer presence at locations and activities to ensure that outreach efforts in targeted neighborhoods remain viable.
• Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs all other related job duties as assigned.

Experience
Generally requires 3 to 5 years of related experience.
Experience in HIV/AIDS or HCV services, patient care, social work, and/or public health preferred.
Spanish bilingual preferred.
Education
High school diploma is required.
Bachelors degree in related field (e.g., Public Health, Social Work, Healthcare Administration) preferred.
Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.