Position – Account Coordinator

Department - Customer Service

Location - Johns Creek, GA

Position Summary: The Account Coordinator is responsible for the order management of existing customers. This includes data entry, data verification, and logistical coordination support. The Account Coordinator is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Processes customer orders/changes/returns according to established department policies and procedures.
• Manage expectations of the customer when disruptions occur during the service and delivery process by responding quickly and effectively solving the problem.
• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Work with various departments to arrange shipping and delivery of materials.
• Provide a positive customer service experience by listening to customers and determining their needs in order to direct them to the appropriate product or service.
• Works closely with the credit department to resolve disputed credit items.
• Provides timely feedback to various departments and management regarding service failures or customer concerns.
• Partners with the sales team to meet and exceed customer’s service expectations.
• Respond to incoming calls from a phone queue, emails, and other correspondence by providing high level customer focused solutions.
• This is not a comprehensive listing of all, duties or responsibilities that are required for this job.
• Duties, responsibilities and activities may change at any time with or without notice.

QUALIFICATIONS

• Customer/Client Focus.
• Ability to Multi-task.
• Problem Solving/Analysis.
• Exercise Good Judgement.
• Time Management.
• Written and verbal Communication skills.
• Teamwork Orientation.
• Technical Capacity.
• Computer skills needed to learn/work with IFS

EDUCATION/ EXPERIENCE

• 2-year degree and or equivalent amount of experience
• Customer Service experience in building industry preferred