1 Call Center Representative I Job in Lockport, NY
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Niagaras Choice Federal C is Hiring a Call Center Representative I Near Lockport, NY
TITLE: Call Center Representative I
Provide information and customer service concerning the credit union and its products and services to credit union members, ensuring the highest quality of member service.
- Excellent oral and written communication skills required
- High school graduate or GED
- Knowledge of Credit Union products and services preferred
- Proficient in Microsoft Office suite of products
- Serve membership by providing service and information in a professional, and efficient manner via telephone or correspondence.
- Continuously check member service voice mail and reply to these calls accordingly.
- Research and solve routine member questions, problems, and complaints concerning credit union accounts.
- Verify accounts, assist with questions regarding online account opening, loan applications, order cards, and answer questions regarding share accounts, share drafts, debit and credit cards, IRAs, etc.
- Cross-sell credit union products and services when appropriate.
- Assist members with basic questions regarding their loans.
- Assist members with remote access.
- Mail, fax, or e-mail information to members and prospective members.
- Accountable for researching member inquiries to ensure proper follow-up and satisfaction.
- Ensure that all credit union member and employee-related business is kept in the strictest confidence.
- Treat all credit union members and employees with a positive and collective attitude.
Job Summary
Full Time
$31k-40k (estimate)
04/16/2024
05/07/2024
The job skills required for Call Center Representative I include Customer Service, Call Center, Products and Services, Microsoft Office, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative I positions, which can be used as a reference in future career path planning. As a Call Center Representative I, it can be promoted into senior positions as a Contact Center Representative II - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative I. You can explore the career advancement for a Call Center Representative I below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
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Step 3: View the best colleges and universities for Call Center Representative.
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