Traveling Maintenance Supervisor

Location : Asheville, NC

Summary

The Traveling Maintenance Supervisor will assist in maintenance operations related to the portfolio of NHE managed communities including staff recruitment and retention, staff training, negotiations with vendors and suppliers, while maintaining excellent customer service to all residents and third parties.

The work schedule may also include weekends and holidays. Regular travel, including overnight travel, is required.

I. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Acts as a support person to Maintenance Supervisors or maintenance staff by acting as an additional staff member as well as filling in at properties who are lacking sufficient maintenance coverage or have other pending projects.
• Collaborates with Director of Maintenance, Vice Presidents of business units, and Area Management Team to ensure appropriate levels of customer service and satisfaction are maintained throughout assigned portfolios.
• Identifies and prioritizes projects, solicits pricing to ensure that all budget numbers are being met.
• Executes capital projects at the direction of the Director of Maintenance or Vice Presidents of business units.
• Assists Area Management Teams by providing developmental support to subordinates, as well as advising on candidates available to be promoted.
• Perform any and all other duties as requested or assigned by your supervisor / manager.
• This job description does not list all functions and tasks. Job functions or task may be added, deleted, or modified at any time by the NHE management team.

II. KNOWLEDGE, SKILLS AND ABILITIES

• Possess knowledge of financial planning and budgets.
• Possess working knowledge of the contract process including scoping, bidding.
• Ability to provide excellent customer service to residents, vendors, and employees.
• Ability to frequently use general maintenance tools, supplies, and equipment such as, but not limited to hand tools, pressure washers, blowers, paint equipment, pool chemicals, ice removal equipment, ladders, landscaping equipment, and safety equipment.
• YARDI Voyager.
• Extensive Knowledge of HVAC, Plumbing, Electrical, Carpentry, Roofing, Drainage, Landscaping and other tasks associated with maintenance and renovation projects.
• Microsoft Office including Word, Excel, and Outlook.
• Excellent communication and interpersonal skills, both verbal and written.
• Advanced organizational skills.
• Ability to direct others to achieve company goals.
• Ability to handle multiple tasks and prioritize duties and responsibilities.
• Ability to work with little direction maintaining confidentiality and professionalism.
• Be a team player.

III. SUPERVISORY RESPONSIBILITIES

The Traveling Maintenance Supervisor will only assist the current site staff in managing existing employees if requested.

IV. QUALIFICATIONS

• Extensive experience in multi-site property maintenance experience.
• Certification as a Type I and Type II technician from an Environmental Protection Agency approved technician certification program.
• Certified Pool Operator.
• Valid driver's license and automobile insurance.
• Knowledge of apartment management laws and regulations, federal, state, and local.
• Knowledge of expense control and financial management.
• Multifamily leasing, sales and / or customer service experience is required.

V. EDUCATIONAL AND / OR EXPERIENCE

High School Diploma or equivalent required. Prior experience managing a maintenance staff while providing excellent leadership and being an example of professionalism to the team preferred.

VI. LANGUAGE / MATHEMATICAL / REASONING ABILITY

Ability to generate reports, business correspondence. Effectively present information and respond to questions from clients, customers, and the general public.

Must possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Must be able to read and write in English at intermediate level to read diagrams, meters, instructions, write reports, etc.

Must be able to apply common sense understanding and carry out instructions and plans furnished written and verbally.

VII. PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following :

• Will use hands to finger, handle, or feel and; talk or hear.
• Will be exposed to constant activity that requires intermittent standing, walking, bending, crouching, pushing / pulling, lifting / moving / carrying (light to heavy weight material / appliances / equipment) up to and in excess of 50 pounds or more, climbing ladders / stairs, and walking on rooftops.
• Requires manual dexterity sufficient to operate small-motorized equipment (i.e., repetitive hand / wrist, griping and elbow motion).
• Must have normal range of hearing, close, distance and color vision, color discrimination, peripheral vision, and depth perception and ability to adjust focus for proper operation and repair of machines, wiring, and equipment.
• Must be able to complete tasks wearing appropriate safety equipment (i.e., back belts, goggles, masks, gloves, etc.).
• Will be exposed on a regular basis to outdoor environment (i.e., heat, cold, damp, rain, etc.).
• Will also have light to moderate exposure to injuries (i.e., chemicals, electrical, machinery, tools, lifting, etc.).
• Will be exposed to some low-level noise when using power tools. Hazards can be minimized with proper lifting techniques, SDS and general safety training and wearing of proper safety equipment.
• Will be occasionally be called upon to work overtime and service calls after-hours schedules. Refer to your Manager for community specific service call / after-hours guidelines.

VIII. WORKING CONDITIONS AND ENVIRONMENT

While performing the duties of this job, the employee primarily works indoors / outdoors from the NHE, Inc. on-site property.

The employee will regularly work in a highly mobile environment in performance of the above duties and responsibilities.

The noise level in the work environment is usually moderate.

IX. POLICIES AND PROCEDURES

I have read the above duties associated with the position of Maintenance Technician. I understand that the above list is not all-inclusive and that I may be asked to perform additional duties.

BENEFITS

All full-time employees are eligible to participate in our benefits program. NHE offers :

• HDHP Health Insurance Plan
• PPO Health Insurance Plan
• Vision Insurance
• Dental Insurance
• Short-Term Disability
• Long-Term Disability
• Group Life Insurance
• Health Savings Account (offered for HDHP plan)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401k Retirement plan
• 12 Paid Holidays (includes Birthday Holiday)
• Up to 130 hours of PTO

About NHE, Inc.

As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike.

We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification.

Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.

Last updated : 2024-05-12