Association Manager

Location: Corporate Office - Greenville, SC

SummaryPerform functions to manage, direct and provide leadership and exceptional customer service to an assigned property. Ensure property is maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and internal support staff, guided by precedent and working within the limits of established policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• For Assigned Portfolio of Associations:
  • Partner with Supervisor, Board of Directors and internal departments to develop and lead the introduction and integration of new programs, services and initiatives. Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems. Establish and maintain a positive relationship with homeowners, Board of Directors and internal departments to ensure a high level of resident service and achievement of company and property goals and objectives.
  • Attend scheduled board meetings. Type and distribute board meeting packets prior to meetings.
  • Conduct site inspections regularly. Identify deficiencies and provide recommendations and action plans in order to improve the property. Process and manage violations and close them out regularly.
  • Maintain knowledge and understanding of contract between the association, vendors, and NHE. Ensure all contractual obligations are being met. Monitor vendor contracts regularly, submit renewal/cancellation notices, manage contract renewals professionally and advise supervisor of any upcoming insurance renewals or lapse in coverage.
  • Recommend and manage the budget for the functional area of responsibility. Monitor expenses, initiate cost reduction programs and negotiate prices with vendors. Ensure property expenses are maintained within budget.
  • Process architectural control applications and close them out in a timely manner.
  • Maintain calendar of meetings and events and initiate and /or attend a wide range of internal and external meetings. Prepare and conduct a wide range of presentations as needed.
  • Prepare bid comparison analysis and prepare and uses the Request for Proposal for bid solicitation.
  • Negotiate contracts with vendors.
  • Prepare, maintain and submit a wide range of reports, contract lists, presentations, documents and manuals as required.
  • Update Association communications and ensure current information is displayed on the association boards and website. Prepare association newsletter and/or other communication with owners and residents as required.
  • Keep written documentation on any potential liability for any Association and notify VP promptly
  • Send welcome packages to all new owners per property.
  • Keep accounting of property expenses to ensure reimbursement
  • Review and distribute monthly financials to board members for each property.
  • Monitor collections. Mail monthly late notices when applicable.
  • Turn in information to attorney for lien procedures.
  • Assist other Association Managers with oversight of major projects and other tasks, as needed

SUPERVISORY RESPONSIBILITIESThere are no supervisory responsibilities..

QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Knowledge of assets, cash balance, and availability of funds for projects and cash flow management for capital improvements
• Knowledge and ability to apply state Statutes and Community’s documents.
• Excellent organization, motivation, leadership, management and interpersonal skills.
• Critical thinking, complex problem solving, judgment and decision making ability.
• Ability to apply a comprehensive knowledge of particular field of specialization to the completion of difficult assignments.
• Strong verbal, presentation, and written communication skills. Ability to communicate and provide guidance to all employee levels.
• Ability to read, analyze and interpret technical procedures, leases and/or regulations
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook. Proficiency researching the Internet. Previous experience with financial and accounting programs preferred.
• Ability to work with sensitive or confidential information.
• Demonstrated experience managing large, complex accounts or projects. Ability to meet deadlines and work well under pressure.
• Ability to work well in a team environment as well as independently. Must be self-driven with the ability to identify, plan and prioritize business opportunities.
• Knowledge of mechanical operations of a building and equipment preferred.

EDUCATION AND/OR EXPERIENCEHigh School diploma or general education degree (GED). Some college preferred. One-year related experience and/or training required; or equivalent combination of education and experience.

LANGUAGE/MATHEMATICAL/REASONING ABILITY/OTHER SKILLS & ABILITITESAbility to read and comprehend instructions, correspondence, memos, emails and contracts. Ability to write effective correspondence including emails.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORKING CONDITIONS AND ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate but often loud due to co-workers with loud voices which carry.

BENEFITS

All full-time employees are eligible to participate in our benefits program. NHE offers:

• 100% Employer Paid (Employee Only):
  • Health Insurance (HDHP)
  • Vision Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Group Life Insurance

• PPO Health Insurance Plan offered
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Group Life Insurance
• Health Savings Account (offered for HDHP plan)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401k Retirement plan
• 12 Paid Holidays (includes Birthday Holiday)
• Up to 130 hours of PTO

About NHE, Inc.

As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification.

Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.

EOE