Definition:

The Intake Coordinator appropriately facilitates patient information intake and transition of patients to home care.

Line of Authority:

Office Manager, Administrator/Director of Services; Close line of communication with Director of Nursing

Qualifications:

1. High school education / GED required
2. Two years’ experience in home care or related health care role required
3. Education/experience in computers required
4. Current nursing license (LPN minimum) in agency’s state preferred
5. Driver’s license and reliable transportation required
6. Excellent customer service, phone and communication skills required

Performance Requirements:

1. Reaching, bending and twisting daily as needed to perform duties.
2. Lifting and transferring of tools of the trade and travel supplies as needed.
3. Able to carry out fine motor skills with manual dexterity.
4. Able to see and hear adequately in order to respond to auditory and visual requests.
5. Able to speak in clear, concise voice in order to communicate adequately
6. Able to read, write, and follow written orders.

Specific Responsibilities:

1. Facilitates the intake of patient information in a friendly and helpful manner.
2. Notifies patients, families, physicians/other referral sources and applicable partners of referral status and sends initial information for certification/verification of insurance with a sense of urgency.
3. Coordinates referrals/resumption of services and other requests, as fielded, with DON consultation.
4. Facilitates the coordination of available services/shortage areas.
5. Relays information between marketing representatives/other agency personnel regarding patient status, needs, and anticipated changes until patient is admitted to service.
6. Assists with other administrative duties as directed, including scheduling and coordinating approvals for additional discipline visits for managed care patients.
7. Coordinates approvals for additional discipline visits for managed care patients, as directed by agency management.
8. Documents communication with disciplines regarding care coordination.
9. Conveys excellence in customer service, phone etiquette, and professionalism.

LPN Intake Coordinator – Additional Duties:

1. Facilitates telephone and faxed physician orders to the appropriate homecare partner and notifies patients/caregivers of order changes. Reviews physicians’ orders with DON/RN designee, before ordered care is provided.
2. Facilitates telephone and faxed laboratory results to the appropriate homecare partner and acts as a liaison as directed by agency management in reporting results to the physician timely.
3. Documents communication with disciplines regarding care coordination.